Frequently Asked Questions

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Drug and dental Plan

Entrance Awards, Scholarships and Bursaries

Scholarships & Refunds

What happens if I don't pay my fees?

Is there any discount for Seniors?

What happens if I register but never attend

What happens if I just stop going to class?

I didn't pay for the class so I'm not registered, right?

I don't have money right now, but I will by the end of this semester.

What about daily interest? How does that work?

Is there any way I can make money while at school?

How much do I get back if I withdraw from school?

I notice that it says my balance is a negative number.

How do I get a receipt for payment?

What happens if my cheque is returned by the bank?

I need to change my address. How do I do that?

Drug and Dental Plan

I am being charged for a drug and dental plan, but I already have coverage through my parents (or another alternate source), so don't need this coverage. Do I still need to pay for it?

The UWSA (Full Time Undergraduate student) and OPUS (Part Time Undergraduate student) drug and dental plan, and GSS health benefits plan (Graduate students) are mandatory fees that must be paid for up front. Because the drug, dental and health benefits plans are implemented and managed by the UWSA, OPUS & GSS respectively, all concerns regarding the plan coverage must be directed to them.

If you have alternate coverage and would like to opt out of the plan and receive a refund, please contact:

UWSA office - They can be reached at (519) 971-3600 and are located on the second floor of the CAW Student Centre. The opting out procedure is now online through the UWSA website. The Opt out period is in September for those starting their year in the Fall and January for those starting in the Winter. Contact the UWSA office or website for further information.

OPUS office - They can be reached at (519) 971-3603 and are located in room 172 of the CAW Student Centre. The opting out process is done online through the OPUS website. The Opt out period is in September for those starting their year in the Fall and January for those starting in the Winter. Contact the OPUS office or website for further information.

GSS office - They can be reached at (519) 253-3000, ext. 3915 and are located at 484 Sunset Avenue, second floor of the Grad House. Opting out is done online through the GSS website. The Opt out period begins in July for those starting their year in the Fall and January for those starting in the Winter. Contact the GSS office or website for further information.

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Entrance Awards, Scholarships and Bursaries

If you have received any entrance awards, scholarships and bursaries, they are applied 50% in the Fall and 50% in the Winter, EXCEPT for the Entrance Bursary, which is applied 100% in the Fall. These awards should be applied to your account in early to mid August. If they are not appearing on your account at the time you are ready to pay, but you know you are eligible for them, deduct that amount from your fees owing.

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Scholarships & Refunds

If you have already paid your account and you have been awarded scholarships, awards or busaries and your account now has a credit (negative) balance, you are eligible for a refund. A refund cheque will automatically be prepared for you to pick up in the Cashiers' Office for any credit on your account up to the total amount of scholarships you have received for the semester. Scholarship refunds are available following the last withdrawal date in each semester. If your credit balance is larger than the amount of scholarships you have received for the term, the rest of the credit will remain on your account until you provide us instructions as to what you would like to do with that credit. If you are picking up a cheque, you MUST bring photo ID with you - NO EXCEPTIONS.

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What happens if I don't pay my fees?

Interest will be added to your account for every day that the fees are outstanding. The University charges an annual interest rate of 18%. Further your account will be subject to sanctions. You will not be permitted to register in any future semesters. Also, any academic records, for example your transcripts or your T2202A form for income tax purposes, will be withheld until your debt is paid in full. You may also have your name placed with our collection agency after a specified time period.

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Is there any discount for Seniors?

The University of Windsor offers an incentive of free tuition and incidental fees for students sixty-five years of age and over, except in the case of professional programs (contact the Cashiers' Office for a list of these programs). If you are a member of this group, please contact the Student Information Resource Centre. This applies to Canadian citizens or Permanent Residents of Canada only.

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What happens if I register but never attend?

You will be responsible for all fees, including interest incurred as a result of your registration, unless you formally withdraw through the SIS Student Web system, or the Office of the Registrar.

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What happens if I just stop going to class?

Won't you just cancel my registration? NO. You must drop all courses either on the web or through the Registrar's Office. FAILURE TO ATTEND CLASSES DOES NOT CONSTITUTE A WITHDRAWAL.

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I didn't pay for the class so I am not registered, right?

Wrong. Non-payment of fees does not result in the cancellation of your courses. You must pay for all courses which you register for.

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I don't have the money now, but I will, by the end of the semester

While your account will still be subject to daily interest charges and sanctions, we encourage you to contact the Cashiers' Office to arrange for a regular weekly or bi-weekly payment schedule. As long as your payments are consistent according to the agreement you reach, we will not initiate external collection action.

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What about daily interest? How does that work?

For every day that your account remains unpaid after the published deadline date for payment of fees, interest at the annual rate of 18% will be calculated. This interest will be tallied daily and added to your balance owing at the beginning of each month. Even if you pay your balance in full before the interest is actually applied to your account, you will still be responsible for any interest calculated for the time period before the payment. Therefore it is a good idea to view your account on the web at the beginning of the month following your payment to see if you still owe any interest. Interest is approx. $0.05 per hundred dollars owing per day.

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Is there any way I can make money while at school?

If you have not already done so, please contact the Awards Office to determine if you are eligible to apply for any assistance. Also, contact the Human Resources Office to determine if there are any part-time positions open for students. You may also wish to contact the Centre for Career Education for other opportunities. Students seeking employment or job seeking tips are encouraged to register on-line with Career Services.

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How much do I get back if I withdraw formally from school?

During the first two weeks of classes, you'll get everything back. Weeks 3 & 4, we will deduct from your refund a percentage of your base tuition, according to the schedule posted. Weeks 5 - 9, we will deduct from your refund a percentage of your base tuition, and there will be NO reversal of any compulsory incidental fees (eg. recreation, health, drug & dental plans, etc). Please note that if you are dropping from 5 courses to 4 courses, there is no refund as you are still considered a full-time student and charged full-time fees accordingly. Click here For specific dates for the current semester.

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I notice that it says my balance is a negative number

What does this mean exactly?

A negative balance owing indicates that you have a credit on your account. You may either leave this credit on your account for future charges, or you may be eligible for a refund. You must contact the Cashiers' Office directly to request the refund. You account will be reviewed for accuracy and a refund made available to you if necessary. Please note that during the beginning of each semester, there is a 4 -5 week waiting period to receive your refund. If you want the refund mailed to you, we will mail it to your current mailing address on SIS, otherwise the refund cheque will be available for pickup in the Cashiers' Office. If you are picking up your cheque, you MUST bring photo ID with you, no exceptions. If you account is in a credit balance as a result of a scholarship, award or bursary, cheques will automatically be issued.

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How do I get a receipt for payment?

If you make your payment by cash, certified cheque, money order, traveller's cheques, debit card, web or telephone banking, or at a chartered bank, you may contact the Cashiers' Office to have a receipt issued to you. If you make your payment by personal cheque, your cancelled cheque is your receipt. If you require something more official, you must wait for a period of thirty days (forty-five days for cheques drawn on a foreign bank), then request your receipt. If you require a receipt earlier, you must provide a copy of the front and back of the cancelled cheque, and we would be happy to issue you a receipt at that time.

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What happens if my cheque is returned by the bank?

If your cheque is returned by the bank as unable to be processed for any reason, you will be responsible for replacing the payment with either cash, debit or certified cheque, and you will be charged a $25 returned cheque charge. Also, you will lose your chequing privileges with the University (including the Bookstore) for a period of two years. If the cheque has been returned as a result of an error made by the bank, you must provide an official letter from the bank accepting responsibility.

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I need to change my address. How do I do that?

Students may change their address in one of two ways. They can go onto the Student web and update their address, following the instructions carefully. Or, they can come in person to either the Registrar's Office or the Cashiers' Office, with photo id and request that their address be changed. We cannot accept phone calls or e-mail requests for address changes.

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