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Charlene Yates

Student recruitment office to coordinate targets with academic area

Saying she hopes to work with faculties and departments to meet their student recruitment goals, Katia Benoit is looking forward to expanding recruitment in the US while continuing a focus on key regions in Ontario.

Benoit, a liaison officer since 2000 and a two-time UWindsor grad (BSc 2000, M.Ed 2008), recently took up an appointment as acting director of student recruitment. In this role, she will manage UWindsor student outreach efforts within Canada and the US.

Eliminating phone menu to allow registrar’s office to serve students faster

Getting rid of its automated phone menu system will allow staff in the registrar’s office to provide better services to clients, says acting registrar Charlene Yates.

“Our students are sophisticated—they use the myUWindsor system, the Web site, or the app for general information,” she says. “When they call the office, it’s because they require personalized assistance and need to talk to a live person.”

The automated menu asked clients to indicate the nature of their call, and sorted them based on those responses.

Registrar’s staff shows its true colours

Staff in the office of the registrar displayed their Olympic spirit before Friday’s opening ceremonies, dressing in patriotic red and white.

“We just wanted to show our support for all our Canadian athletes, especially (Lancer alumna) Melissa Bishop,” said acting registrar Charlene Yates.

The effort was well-received by clients, she said: “We’ve been getting nice comments all day—and even a few high-fives!”