University Players' Shipping, Refund and Ticket Pick-up Policies

University Players (University of Windsor) does not refund tickets once purchased. 

University Players does not exchange tickets once purchased except for Full or 3-Play Subscribers' tickets.  Full or 3-Play subscribers who request a ticket exchange at least 24 hours in advance of the performance for which they hold a ticket may be provided an exchange to another performance of the same production for a date within the same subscription category.

Tickets are mailed by regular Canada Post.  Tickets will NOT be mailed if a purchase is made within 14 days of the purchased performance.  Tickets will be held at the Will Call window of the University Players box office.  Please bring your receipt to pick up your ticket(s).