Support options for Uwinsite Finance

Getting Help

1) This website
The Resource Listing on this website is the best place to start when looking for help with UWinsite Finance. The self-guided learning materials include the UWinsite Finance Handbook, task-specific handouts, simulations, job aids and user guides as well as videos for the self-service iExpenses and Procurement modules campus members will use to submit expense claims as well as buy and receive goods.

2) The UWinsite Finance Support Taskforce
Taskforce members are available to help all campus community members use UWinsite Finance. A Taskforce member can be reached by phone at 519-253-3000 ext. 2116 Monday-Friday from 8:30-4:00 p.m. Small teams of Taskforce members will also be visiting campus buildings to provide on-site, in-person support during February and March.

3) Your colleagues
Check with the colleagues in your area who carry out finance functions. They have very likely attended training and will be able to provide assistance.

4) A support ticket
Submit a support ticket at uwindsor.ca/help. Depending on the nature of your question or issue, it will be addressed by a member of the Service Desk team or escalated to the UWinsite Finance team. Tickets will be addressed during regular University hours.