Important Safety Recall Notice - ThinkPad X1 Carbon Laptops

Lenovo announced in February 2018, that they are voluntarily recalling ThinkPad X1 Carbon 5th Generation laptops manufactured between December 2016 and October 2017.  Lenovo has determined that a limited number of such laptops may have an unfastened screw that could damage the laptop’s battery causing overheating, potentially posing a fire hazard.  Laptops manufactured on or after November 1, 2017 are not affected.

Effective immediately, Lenovo is offering free service inspections for all affected ThinkPad X1 Carbon 5th Generation laptops manufactured between the dates as stated above. The affected systems can be identified by machine type, serial number and build date.  To confirm if your ThinkPad X1 Carbon 5th Generation laptop (Machine Types: 20HQ, 20HR, 20K3, 20K4) is affected, visit the recall site https://support.lenovo.com/X1C_5GEN_RECALL and follow the instructions while using the potentially affected laptop.

Should you have any further questions, U.S. and Canadian residents may contact Lenovo Services at 1 800-426-7378 or our local authorized Lenovo Service Provider:  Advanced Business Systems at 519 945-7900. 

International contact information for recall support is available at https://pcsupport.lenovo.com/us/en/supportphonelist.  When you contact a technical support representative, please advise them you are calling in reference to the ThinkPad X1 Carbon 5th Generation laptop recall.