Strategic Direction

To effectively support the University's Strategic Priorities, IT strategic priorities must:

  • Make it easier for students to use technology to connect with us, to learn about us, and to come to us
  • Enable us to manage the entire student life cycle: from attraction, recruitment, enrollment, and retention to alumni development
  • Deliver innovative, adaptive and personalized learning management system and technologies
  • Implement an integrated Decision Support System
  • Be accessible 7/24
  • Provide Faculty and staff access to use technological tools anytime/anywhere

Key Principles and Practices Going Forward

IT Principles
  • IT infrastructure must support the evolution to new and superior technologies
  • Systems have to be able to talk with other vendors’ and institutions’ systems
  • Decision-making must be done in the context of the larger IT strategy rather than focusing on individual systems decisions
  • Systems and Applications decisions must consider the nature of current and future risks and identify mitigation strategies
  • Implementing proactive business solutions that enable competitive advantage
  • Work within our fiscal realities
IT Practices to Embrace
  • Greater use of service level standards
  • Total cost of ownership approach in acquiring, designing or building systems/applications
  • Project management methodology practices for all projects
  • Implementation of industry standard guidelines, best practices and IT audit processes

Shifting IT Direction

From Current State
  • Legacy systems requiring interfaces and reliance on key individuals
  • Departmental approach to decision making and onerous committee structure lacking accountability
  • Standalone solutions and applications – Island of technology and technology expertise
  • Lack of redundancy and disaster recovery capabilities
  • Lack of project and change  management focus for implementing technology
  • Fragmented and insufficient data to support analytics and decision-making
To Future State
  • Fully integrated and vendor supported enterprise solutions enabling better workflow and process optimization
  • Institutional approach to decision making with stakeholders input and representation
  • Collaborative and centrally coordinated approach to implementing solutions based on client’s needs and achieving institutional standard
  • Improved reliability and survivability with a view to achieving comprehensive business continuity and disaster recovery
  • Efficient business processes and change management supported by applications and technology solutions
  • Comprehensive data to enable real-time analytics to aid decision-making