Blackberry Support
Support Responsibilities
If you are experiencing problems with or have questions about synchronisation of e-mail, calendar, contacts, etc. with the University's Lotus Notes account through our BlackBerry Enterpise Server (BES), please contact IT Services HelpDesk at 519-253-3000 ext. 4440 or HelpDesk@uwindsor.ca
We can also assist you with:
- "how to...?" questions
- configuration of various options and settings on your device
- backing up data from your device to your computer
- upgrading OS on your device and installing patches for it
- new device activation
- remotely disabling lost or stolen device
- resetting forgotten device security password
If you are experiencing issues with anything else, please contact technical support of your carrier company (ie. Telus, Rogers, Bell) . Telus customers please dial *611 form your device, or 1-866-641-5291 from the stationary phone. You will be asked to provide your corporate account PIN number if you want to make changes to your plan.
If your device has been purchased from KELCOM, please contact them directly at 791-0869 for any warranty and hardware maintenance support, when your device is damaged/lost and needs to be replaced, or when you need a hardware upgrade.
Self help troubleshooting starters
Before you contact any of the above, please consider the following:
-
Do a hard reset of your device - remove and reinstall your battery. Wait for your device to boot and re-attach itself to the network. Check if this solved your problem.
- Visit myblackberry.uwindsor.ca site to see what options are available to you. This site allows you to accomplish a range of tasks listed above without having to contact our HelpDesk.
BlackBerry Support Resources
Information Technology Services
Room 104 University Computer Centre
401 Sunset Ave.
Windsor, ON Canada N9B 3P4
Phone: (519) 253-3000 ext. 4440
Fax: (519) 973-7083
