Call Procedures

Service Description

The following is a list of procedures for calling from a University phone:

COLLECT, PERSON-TO-PERSON, CREDIT CARD CALLS, ETC.:

Dial 9-0-Area Code, Number, Authorization Code (Operator will intercept).

DIRECTORY ASSISTANCE  (LOCAL AND AREA CODE 519):

Dial 9-411 and Authorization Code (75¢ charge if found in Windsor directory).

IF ALL OUTGOING LINES ARE BUSY:

• Fast busy is heard.
• Activate "Ring Again" Feature.
• Queuing is applied against busy lines.
• When a line is free, ring again signal is heard.
• Pick up handset.
• Call is processed automatically.

IF NUMBER DIALED IS BUSY:

• Normal busy is heard.
• User must re-dial.

LOCAL CALL:

Dial 9-519 & 7-digit number.

LONG DISTANCE CALL:

• Dial 9-1 & Area Code & 7-digit number (This includes area codes 519 & 313).
• System prompts for Authorization Code (10 bursts of tone).
• Dial Authorization Code. 

LONG DISTANCE DIRECTORY ASSISTANCE  (AREA CODE 519):

Dial 9-411-, Authorization Code (Charges apply).

LONG DISTANCE DIRECTORY ASSISTANCE  (EXCEPT AREA CODE 519):

Dial 9-1-Area Code-555-1212, Authorization Code (Charges apply).

OVERSEAS CALLS:

Dial 9-011, Country Code, Routing Code, Number and Authorization Code.

Dial 0 and ask for an Overseas operator regarding information and rates.

Collect & Credit Card Calls - Dial 9-01, Country Code, Routing Code, Number and Authorization Code.

TOLL FREE CALLS:

In Canada and the U.S., dial 9-1-800-XXX-XXXX.

Who Can Use This Service

Faculty, Staff and Affiliated Colleges

Access and Availability

Link to hours of operation and maintenance information

Frequently Asked Questions

Link to HelpDesk FAQs 

In the News

Links to recent documents in InSight.