Desktop Repair
Service Description
Faculty and staff experiencing problems with either hardware or software on their office PCs, can seek assistance by calling the HelpDesk at ext. 4440 or by e-mailing helpdesk@uwindsor.ca. Typical problems might include: A PC that will not boot, a PC that is hanging while using a certain software program, a client who cannot login to Novell or run any internet applications. If the HelpDesk Consultant cannot resolve the problem over the telephone or e-mail, it will be assigned to the On-Site Service Team. A team member will contact the faculty/staff member to arrange a convenient time to visit the office and at that time assess and in most instances, resolve the problem.
While on-site problem determination and supported software assistance is offered free of charge for all university owned computers, a $30/hour fee will be charged for repairing any hardware of a university owned computer.
IT Services does not provide hardware support for computers not owned by the University of Windsor and offers, for a fee, limited software support for client owned computers.
Who Can Use This Service
Faculty and Staff
Access and Availability
Cost
There is a charge of $30/hour for the repair of any hardware devices.
Frequently Asked Questions
In the News
Information Technology Services
Room 104 University Computer Centre
401 Sunset Ave.
Windsor, ON Canada N9B 3P4
Phone: (519) 253-3000 ext. 4440
Fax: (519) 973-7083
© 2013 University of Windsor