Faculty and staff experiencing problems with either hardware or software on their office PCs, can seek assistance by calling the HelpDesk at ext. 4440 or by e-mailing email@example.com. Typical problems might include: A PC that will not boot, a PC that is hanging while using a certain software program, a client who cannot login to Novell or run any internet applications. If the HelpDesk Consultant cannot resolve the problem over the telephone or e-mail, it will be assigned to the On-Site Service Team. A team member will contact the faculty/staff member to arrange a convenient time to visit the office and at that time assess and in most instances, resolve the problem.
While on-site problem determination and supported software assistance is offered free of charge for all university owned computers, a $30/hour fee will be charged for repairing any hardware of a university owned computer.
IT Services does not provide hardware support for computers not owned by the University of Windsor and offers, for a fee, limited software support for client owned computers.
Who Can Use This Service
Faculty and Staff
Access and Availability
There is a charge of $30/hour for the repair of any hardware devices.
Frequently Asked Questions
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