Benefits of the Program
- A proactive approach to the prevention of common basic IT issues.
- More trained staff members with a higher level of technological competency.
- Improved feedback to IT Services concerning the University's technological requirements.
- Improved standardization of technology across campus.
- Improvement in staff and faculty efficiency through the better use of supported software and technology.
- Technology support tailored to a department's specific requirements.
- Training with respect to quick resolution of common user issues which would also benefit a department from a time-savings point of view, especially in terms of down-time.