Overview
The IT Leader Program provides IT education through training to individuals located in areas/departments across the University campus who have been identified by their respective area/department head as participants in the program.
IT Leaders act primarily as local IT information resources and are knowledgeable in best end-user practices for various procedures and processes identified by IT Services. With the special training developed specifically for IT Leaders in these various procedures and processes and in the services available and offered by IT Services, IT Leaders are provided a roadmap to where solutions for common IT related issues can be found or to the contact information for the person who can address a particular issue. IT Leaders are thus able to direct persons in their area to the appropriate documentation outlining problem solving procedures. They also have the training to perform basic troubleshooting procedures if necessary. IT Leaders will always have the services of the IT Services HelpDesk available for problems encountered that are outside of their domain of expertise.
The IT Leader program provides a networking opportunity for participants and thus another opportunity to share/obtain information concerning IT issues.
Services Provided to IT Leaders by IT Services
The IT Leader Coordinator position in IT Services coordinates all aspects of the IT Leader program. This position acts in a mentoring capacity to IT Leaders and offers support to deal with any issues that may arise.
In addition to the development and delivery of the training modules, IT Services provides the following services to the IT Leaders:
- a secure Web space tailored to the needs of IT Leaders that included links to documentation and information specific to IT Leaders
- access to comprehensive web sites on "How To" (load/fix software problems), "Where to Find" (IT Services people), and links to information resources
- IT Leaders given priority when contacting the HelpDesk for assistance
- IT Services staff time to implement the training strategy and information dissemination required to keep IT Leaders informed of updates, changes, and new technology.
- Regular meetings to provide information concerning updates and other relevant information and an informal round table discussion.
