HotNews

Blackboard unavailable August 24th from 7:00 am to 12:00 noon

We will be performing a Blackboard feature upgrade on Thursday, August 24, 2017. This upgrade will occur from 7:00 am-12:00 pm EST. Blackboard will be unavailable during this time. This upgrade introduces three new, highly requested features along with a new look to Blackboard Learn:

1. Submission Receipts: Students will get a confirmation number indicating that their assignment has been successfully submitted, and instructors can view the Submission Receipts from the Full Grade Centre -> Reports -> Student Receipts area.

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Internet Service Disruption Sunday October 15

There was a campus wide internet service disruption on Sunday, October 15 between 6:00pm until 8:20pm. 

The problem originated with our internet service provider.  All services are now available.

IT Services

 

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Internet Access Interruption Planned for Sunday Oct. 15 at 8:00 am

On Sunday, October 15th  at 8 am, access to and from all networks outside of the University is expected to become unavailable for a short time.  If all goes as our upstream providers anticipate, the interruption in access to the Internet and Research networks should only be a few minutes.  Access will be interrupted for all Connecting Windsor-Essex (CW-E) network users while a new network router is activated.

 

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Wireless Authentication Problem

IT Services experienced wireless authentication problems affecting eduroam, uwinsecure and reslife SSID's on Wednesday October 11.  The problem was resoved by 8:00am

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Resolved: Network Interruption October 06 4:30-8:00AM

Update Oct 06 4:50pm: ITS has completed the migration to the new firewalls and has resolved the issues experienced after the upgrade. 

Problems were experienced with a widespread portion of the network not being able to reach the Internet and VPNs were not working.  The problems were caused by a previously undetected problem with the new firewalls and we worked with our support partner to identify and work around the problem.

We apologise for the disruption and inconvenience caused by this problem and appreciate your understanding as we worked through the issues.

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Updated: Network Interruption October 01 6:00-10:30AM

ITS will upgrade campus firewalls Sunday October 1 from 6:00-10:30AM. There will be a network and application outage for up to 4.5 hours.

The University's Internet connection, wireless and wireless networks will be interrupted for up to 60 minutes. Most applications and services will also be interrupted for up to 90 minutes. Some applications such as Blackboard and myUWindsor will be unavailable for up to 4 hours.

This upgrade is required to increase the capacity, stability and speed of the campus cybersecurity infrastructure.

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Emails being returned undeliverable

IT Services has become aware that there was a problem delivering some email messages sent from Office 365 to students or to ourside the University.  The message would appear to be sent normally, then after two days would be returned to the sender as undeliverable.

This problem was caused by a change in the Office 365 email system that resulted in the messages being blocked by our anti-spam controls.  We have adjusted our system and all remaining and new messages will be delivered normally.

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Server maintenance Thur Sep 20 6:00-7:00am

IT Services will be performing maintenance on the application server portal.uwindsor.ca on Thursday September 20 from 6:00am - 7:00am. Affected applications and services include Telephone Directory, ORS, Find A Person, SIS Student, eGrade, eCV, UWinAdmin, Tuition Waiver, UTimeApp.

If you experience problems with these applications after 7:00am, please open at support ticket at https://www.uwindsor.ca/itshelp or by calling the IT ServiceDesk at ext. 4440.

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ITS Weekly Maintenance Window Thurs 6:00am - 8:00am

IT Services uses a weekly maintenance window to perform application, server and network maintenance.  This window occurs every Thursday between 6:00am and 8:00am.

During this time, IT Services will perform routine maintenance such as applying operating system patches or restarting systems.  Users can expect that some services will be unavailable for short periods without advance notice during this window.

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