Update 9:50am: IT Services has completed this activity succesfully. All networks, services and applications are now operating normally.
Several network services may become unavailable to users during upgrades to IT Services infrastructure on November 5.
IT Services staff will activate new servers and perform maintenance on security systems to accommodate the UWinsite Enterprise Resource Planning system, Sunday from 6 to 10 a.m.
During this period, users may be unable to access:
— Published on Nov 5th, 2017
There was a campus wide internet service disruption on Sunday, October 15 between 6:00pm until 8:20pm.
The problem originated with our internet service provider. All services are now available.
— Published on Oct 15th, 2017
On Sunday, October 15th at 8 am, access to and from all networks outside of the University is expected to become unavailable for a short time. If all goes as our upstream providers anticipate, the interruption in access to the Internet and Research networks should only be a few minutes. Access will be interrupted for all Connecting Windsor-Essex (CW-E) network users while a new network router is activated.
— Published on Oct 11th, 2017
IT Services experienced wireless authentication problems affecting eduroam, uwinsecure and reslife SSID's on Wednesday October 11. The problem was resoved by 8:00am
— Published on Oct 11th, 2017
Update Oct 06 4:50pm: ITS has completed the migration to the new firewalls and has resolved the issues experienced after the upgrade.
Problems were experienced with a widespread portion of the network not being able to reach the Internet and VPNs were not working. The problems were caused by a previously undetected problem with the new firewalls and we worked with our support partner to identify and work around the problem.
We apologise for the disruption and inconvenience caused by this problem and appreciate your understanding as we worked through the issues.
— Published on Oct 6th, 2017
ITS will upgrade campus firewalls Sunday October 1 from 6:00-10:30AM. There will be a network and application outage for up to 4.5 hours.
The University's Internet connection, wireless and wireless networks will be interrupted for up to 60 minutes. Most applications and services will also be interrupted for up to 90 minutes. Some applications such as Blackboard and myUWindsor will be unavailable for up to 4 hours.
This upgrade is required to increase the capacity, stability and speed of the campus cybersecurity infrastructure.
— Published on Oct 1st, 2017
IT Services has become aware that there was a problem delivering some email messages sent from Office 365 to students or to ourside the University. The message would appear to be sent normally, then after two days would be returned to the sender as undeliverable.
This problem was caused by a change in the Office 365 email system that resulted in the messages being blocked by our anti-spam controls. We have adjusted our system and all remaining and new messages will be delivered normally.
— Published on Sep 27th, 2017
It has been reported that people are having problems dialing to numbers outside of the University.
This appears to be a problem with our telephone provider and we have reached out to them to look into the issue.
— Published on Oct 2nd, 2017
IT Services will be performing maintenance on the application server portal.uwindsor.ca on Thursday September 20 from 6:00am - 7:00am. Affected applications and services include Telephone Directory, ORS, Find A Person, SIS Student, eGrade, eCV, UWinAdmin, Tuition Waiver, UTimeApp.
If you experience problems with these applications after 7:00am, please open at support ticket at https://www.uwindsor.ca/itshelp or by calling the IT ServiceDesk at ext. 4440.
— Published on Sep 21st, 2017
On Tuesday, September 19, Apple released a new operating system, iOS 11. If you are using the native mail app on your iPhone or iPad, and upgrade to iOS 11, you may encounter issues.
— Published on Sep 20th, 2017