Resolved: eduroam wireless issues

IT Services has been receiving reports of issues with the eduroam wireless network Thursday and Friday September 14-15.  Some users cannot authenticate to the network, while others can connect but the network is not working.  It appears that this issue is only affects certain users, the majority of people are working fine.

Update: IT Services believes the issue has been resolved as of Monday Sept 18.


Network outages Wed 1:05pm and Thu 2:50am

IT Services experienced network problems Wednesday Sept 13 between 1:05 and 1:10pm and again Thursday Sept 14 between 2:51 and 2:56am.  These outages affected Internet access and most applications, such as myUWindsor portal, Blackboard, SIS and Food Services.

IT Services is still investigating the cause and will take approrpriate action to prevent a reoccurence of the problems.


UCC Basement Lab closed through September and October

The UCC Basement Computer Lab is closed through the months of September and October to accommodate staff throughout the buildout of the new Financial Information System. Please note, this will not affect the services offered by IT Services staff including onsite, the service desk, or operations. For service hours, please see the hours of operation webpage.


Network Maintenance Wed Aug 30 and Thu Aug 31 6:00-7:15am

IT Services will be performing network maintenance Wednesday August 30 and Thursday August 31 from 6:00am - 7:15am. There is potential for brief 2 minute network outages during these times as the campus firewalls are updated.

If there are outages, all network services will be affected, including wireless access, Internet access, and applications like Blackboard, myUWindsor portal and SIS.


Network interruption Aug 22 7:50-7:55am

There was a brief network interruption Tuesday Aug 22 from 7:50 to 7:55am while one of the network routers was restarted.  This was an emergency restart in order to avoid a longer, more disruptive outage during working hours.  The wired and wireless networks in many buildings would have been affected, with outages on wireless lasting up to 10 minutes.

If you continue to experience network problems, please contact the IT ServiceDesk at ext. 4440.


Telecom Maintenance Aug 18 from 4:30 am to 7:00 am

Voice over IP (VoIP) Telephone Service will be interrupted during the hours of 4:30 am and 7:00 am on Friday, August 18th for maintenance. VoIP phones will be impacted which are located in CEI,  Joyce Innovation Center and Welcome Center buildings.   Emergency Phones 167 Ferry Street will also be affected. 

This upgrade is required in order to support the new system to be installed to support the downtown SoCA buildings. Should you find your telephone not working after 8:00 am, please contact the ITS Service Desk at 4440.


RESOLVED: MyUwindsor student portal account activation issues

This issue has been resolved.


The student portal has been experiencing intermittent issues. Specifically, activating student portal accounts is not possible at this time. The technicians are working to resolve the issue as quickly as possible. When services are restored, an update will be posted in the HotNews. We apologize for any inconveniences to you.


Urgent System Maintenance: Jul 27, 5:00am-8:00am

IT Services will be performing system hardware updates on Thursday July 27, from 5:00am - 8:00am. This maintenance is not expected to cause any impact to service. This change is required immediately to address current issues with the system.

If there is a problem, it could take 3 hours for services to be restored while we restart systems. Affected systems would include Blackboard, UWinCARD and many others.


Novell NetWare outage planned - Saturday, July 22, 2017

In order to improve stability of the Novell environment on campus, both Delta and Gamma servers will undergo software updates on July 22, 2017 between 8:00am and 2:00pm. Novell services will not be available during that time for approximately 4-6 hours.

We apologize for any inconvenience as a result of this outage.


System Maintenance: Jul 22 6:00am-6:00pm

IT Services will be performing system hardware updates Saturday July 22 from 6:00am - 6:00pm. This maintenance is not expected to cause any impact to service. If there is a problem, it could take 3-4 hours for services to be restored while we revert the change and restart systems.