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Resolved: Spam Email


IT Services staff have resolved the November 13, 2019 spam email incident.  A reminder to report any suspicious email to


November 13, 2019

There currently is a spam email circulating, stating it is from HR and to login to view a document.  Please disregard, IT Services is aware of the spam and is taking action.

If you do suspect an email is spam, please forward a copy to

Resolved: Network Maintenance Sep 12 6:00-7:30am

Update 9:15am: The issues from the maintenance this morning have been resolved. All network services should be functioning normally.

Update 8:14am: There appear to be some problems after network the network maintenance this morning. We are working to diagnose and resolve the issue.

IT Services will be performing network maintenance that will affect Windsor Hall and the University Computer Centre Thursday September 12 from 6:00 to 7:30am. During this time, there will be a short interruption in service to phones and the data network in Windsor Hall. In the Computer Centre, the downstairs lab and classroom will be offline for a short time.

If you experience issues with phones or the network after 8:00am, please contact the Service Desk at ext. 4440.

Intermittent Printing Issues

Update August 2, 2:00 PM:

The cause of the problem sending print jobs to some Xerox Altalink devices has been indentified and corrected.  If you are still having trouble printing, please open a service request at

Update 9:46:

IT Services staff is continuing to investigate ongoing intermittent printing issues. We apologize for the inconvenience


IT Services has been notified of intermittent printing issues affecting several printers on campus. IT Staff have been notified and expect issues to be remediated tomorrow morning.

Blackboard unavailable Thu Aug 01 5-7am

Network maintenance will be performed Thursday August 01 from 5:00-7:00am that will make Blackboard unavailable and may result in other applications being temporarily unavailable. We are migrating key services to new hardware and during the cutover, some applications may not operate properly.

If you experience application issues after 8:00am, please contact the IT ServiceDesk at ext. 4440.

Network Maintenance - July 25th - Update

Between 5:00AM and 8:00AM on Thursday, July 25, IT Services implemented new DNS and DHCP appliances. The change to the new appliances was successful but there are some localized ongoing network issues that we are continuing to work on.

Please report any network connectivity issues to the IT Services Helpdesk


Network Maintenance - July 25th

Between 5:00AM and 8:00AM on Thursday, July 25, IT Services will be implementing new DNS and DHCP appliances. There may be some short periods of time during this maintenance window where hostname resolution fails. This will result in some users failing to connect to the network and thus will need to retry. Systems already connected to the network should not be affected.