The Knowledge Base is a collection of articles that contain answers to frequently asked questions (FAQs), and provide solutions to common issues. We recommend that you browse through published articles or use the Search function to find a solution for your issue or an answer to your question before you open a ticket.
All articles are grouped into categories and sub-categories that correspond with categories in our Service Catalogue. You can also use the Search function to look for a specific topic.
Please note that Questions forum is intended only for general "How do I...?" type of questions.
If you require assistance with a specific issue that you've encountered, please do not post your request on Questions forum but rather open a ticket.
Also, keep in mind that questions and answers posted on the forum are visible to all users who sign in. Please do not include potentially sensitive information in your question.
If you require assistance with a specific issue that you've encountered, please use the button below to open a ticket.
Contact By Phone, Walk-In
ITS Service Desk
Monday - Friday
8:30 AM - 4:30 PM
519-253-3000 ext. 4440
Telephone: 519-253-3000 ext. 2752
Scanner Sheets drop-off: 7:30 am - 10:30 pm
Fall/Winter Semester Hours: Monday - Friday
Service Counter: 7:30 am - 8:00 pm
UCC Computer Lab: Temporarily closed until further notice. Restricted access only.
Summer Hours: Monday - Friday
Service Counter: 7:30 am - 5:00 pm
UCC Computer Lab: 8:30 am - 4:30 pm