Resource Library

BROCHURES:

Accessible Customer Service
 

DOCUMENTS:

Classroom Safety

Course Lectures

Deaf or Hearing Impaired

Discussing a disability

Evacuation Procedure

Guiding a customer with vision loss

Helping someone with an assistive device

How to use TTY Machine or Relay System

Left Handed Students

Persons using a wheelchair

Persons with vision impairment

Proposed Integrated Regulation on the Information, Communication and the Employment Standard

Scent Free Guidelines

CDS:

Cds are available through our office (not available online).

• Accommodating Anxiety and Stress
  Description: A new look at pervasive issues.
• Accommodating "Invisible" Disabilities
  Description: Environmental allergies, chronic fatigue syndrome, cognitive impairment, mental stress.
• Bill 168
  Description: An update on best practices for complying with Ontario's legislation on violence and harassment.
• Difficult Encounters
  Description: Ensuring legally compliant pre-employment, disciplinary, attendance-management and exit interviews.

• Finding the Right Accommodation 
  Description: Adjusting the work environment for disabled employees without causing the employer undue hardship.
• Investigating Misconduct
  Description: An update on error-free approaches
• Special Challenges in Accommodation
  Description: Addressing issues involving obesity, the transgendered, the chemically sensitive, religious minorities etc.
• Workplace Liability
  Description: Addressing claims for discrimination and mental distress.
• Disability-Related Misconduct and Problems of Underperformance
  Description: Dealing with mental illness and addiction.
   

VIDEO:
 

Light into the Shadows

Follow up Story from Light into the Shadows Video

Mad People's History
 

WEBSITE:

Website Resources