Accessible Customer Service
Deaf or Hearing Impaired
Discussing a disability
Guiding a customer with vision loss
Helping someone with an assistive device
How to use TTY Machine or Relay System
Left Handed Students
Persons using a wheelchair
Persons with vision impairment
Proposed Integrated Regulation on the Information, Communication and the Employment Standard
Scent Free Guidelines
Cds are available through our office (not available online).
Accommodating Anxiety and Stress
Description: A new look at pervasive issues.
Accommodating "Invisible" Disabilities
Description: Environmental allergies, chronic fatigue syndrome, cognitive impairment, mental stress.
Description: An update on best practices for complying with Ontario's legislation on violence and harassment.
Description: Ensuring legally compliant pre-employment, disciplinary, attendance-management and exit interviews.
Finding the Right Accommodation
Description: Adjusting the work environment for disabled employees without causing the employer undue hardship.
Description: An update on error-free approaches
Special Challenges in Accommodation
Description: Addressing issues involving obesity, the transgendered, the chemically sensitive, religious minorities etc.
Description: Addressing claims for discrimination and mental distress.
Disability-Related Misconduct and Problems of Underperformance
Description: Dealing with mental illness and addiction.
Light into the Shadows
Follow up Story from Light into the Shadows Video
Mad People's History