Other Accessible Customer Service Training Resources

Further Training Resources:

At Your Service: Welcoming Customers with Disabilities - A self-paced web-course for people interested in discovering best practices for working with customers who have disabilities - www.wiawebcourse.org

Disability Confidence - This website has been developed to assist you and your staff to build disability confidence, particularly in employing people with disabilities and welcoming customers with disabilities - www.disabilityconfidence.org.au

Accessibility Videos - www.accesson.ca/en/accesson/videos/index.aspx

Serve-Ability: Transforming Ontario's Customer Service - www.mcss.gov.on.ca/mcss/serve-ability/splash.html

Canadian Paralegic Association: Fire Safety for Persons with Disabilities - www.canparaplegic.org/en/Health_&_Wellness_33/Prevention_1747/5.html

Tips for Providing Better Customer Service for People with Disabilities - http://www.santabarbaraca.gov/documents/Accessibility/Self-Evaluation_Report/

Ministry of Community & Social Services - Training Resources