Our Commitment to Service

Service Standards

At the University of Windsor, we are committed to providing an exceptional service experience to our students, faculty, staff and other service users.

We believe that the provision of excellent service will strengthen our reputation of being a welcoming campus, will help us achieve our vision of being a student-centred university and will foster more pride in UWindsor.

In order to achieve this, we strive to meet the following standards in our in-person, over the telephone and e-mail interactions:

We will:

• Be approachable, responsive, attentive and helpful
• Demonstrate empathy, courtesy and respect
• Provide our services in an equitable and inclusive manner and treat you fairly while complying with policies and procedures
• Take the time to determine your needs, discuss options and identify solutions
• Follow through  to ensure that your needs have been addressed
• Provide, clear, accurate and timely information
• Communicate long wait times, changes to hours of operation, policies, and procedures
• Provide you with a timely response to your requests. We aim to acknowledge receipt of your voice and e-mail messages within 1 business day
• Work collaboratively with our colleagues across campus to enhance the service experience
• Use our knowledge, experience and expertise to provide quality service
• Deliver our services in an accessible, safe and well maintained environment

We welcome your comments regarding your service interactions at the University.

Go to the Share Your Positive Experiences webpage to share your positive service interactions. This will provide you with an opportunity to recognize individuals / departments who go the extra mile to provide reliable, courteous  and responsive service 

Go to the Help Us Improve page to provide service improvement feedback. Your comments represent an opportunity to improve our services to meet your needs.

Download the Service Standards Poster