FAQs about Online orders and the COVID-19 virus
Although the physical Campus Bookstore is closed, the online operations continue. Packages are being shipped out from our warehouse on Tuesdays and Thursdays by UPS. Delivery times may be longer than usual.
Last updated on April 17, 2020
Yes, the Campus Bookstore is working hard to maintain a selection of course materials for the Summer 2020 term and deliver them to Canadians. In some cases, due to high demand, delivery times may be longer than usual. Please avoid using delivery addresses for buildings that may be closed due to the current provisions (e.g. schools, office buildings).
We are working with our Vendor partners to temporarily prioritize course materials in all formats, so we can more quickly receive, restock and ship these products to customers. Our teams are working to ensure availability of these course materials and continue to bring on additional electronic resources to deliver course materials to our customer orders. We are continuing to ship all available selection in our current inventory.
First, search for your course number and select the titles that you wish and add to your cart. Or search our online catalog for supplies, clothing, giftware, grad frames, etc. and add items to your cart. Proceed to checkout and process your order.
You will receive a confirmation of your online order. Your credit card will authorize the amount of your order, but your credit card will not actually be charged until the time of processing by our shipping team member. You can change the delivery address for an order by sending an email to firstname.lastname@example.org until it ships. If an order includes multiple items, each may have separate delivery dates and tracking information. If we sell out of a product after you have placed your order, we will contact you to see if you would like a replacement product.
As COVID-19 has spread, we have seen an increase in people shopping online. To serve our customers while also helping to ensure the safety of our associates, we have changed our logistics, transportation, supply chain, and purchasing processes to prioritize stocking and delivering course materials that are a higher priority for our customers and students. Items that are not course material related, may take a little longer.
Yes, we are still processing returns. To start a return you must ship back, at your expense, the securely wrapped item, including the reason for the return, your name, your order number and your contact information. You must send this package by Canada Post or by UPS only. Otherwise we may never receive your package. We will contact you for any problems that are encountered.