Checkout Process

HOW TO ORDER ONLINE

• Add items to the shopping cart

• Review shopping cart details

• Continue shopping if needed

• Select the “Checkout” link

• Sign in using an existing Campus Bookstore account 

  UWin ID passwords are not linked to the Campus Bookstore online store

NEW ONLINE ACCOUNT

• Enter the selected email address (any valid email is acceptable even @uwindsor.ca)
• Create a password (Controlled password structure required)

• Verify or update account contact information

• Select the preferred shipping address

  • “Same as Billing Address”

    • This is the account address to ship the current order and future orders

  • “Use Alternate Address”

    • Enter the address details for the location you want the current order shipped that is different than the main account address (Main account address will not change)

  • “Store Pickup” (Optional) 

    • A special shipping address option may be made available at times

    • In-Store Pickup (Suspended)

    • Curbside

      • Order Pickup

      • Refund

      • Buyback

• Shipping Method (Required)

  • Select the shipping option that corresponds to the order.

  • When free shipping is offered, the $0.00 option must still be selected

• Special Instructions Comments

  • Enter general comments that may be needed to complete the order

  • Add any shipping instructions for a successful delivery where applicable

• Promotions (Order Review)

  • Verify order details and total for accuracy

  • Enter a valid Promo Code (Optional)

    • A valid promo code entered will auto adjust and discount any qualifying items.

      • Continue to shop and add additional items to the shopping cart. (Optional)

      • Selecting the "Checkout' link again will recalculate the shipping fees.

      • The promotions page will auto adjust any new discounts that may apply if the code was originally entered.

• Bank Payment

  • The bank pre-authorization is provided for the next step

  • Enter credit card details exactly as they appear on the card from the following acceptable cards

    • American Express

    • Mastercard

    • Visa

  • Identify any “accepted” or “declined” warnings during the bank transaction process

  • Interac Visa Debit bank cards are not accepted as a form of payment.

  Contact the credit card provider to verify and validate account status if a denied or declined pre-authorization request is displayed. This may resolve most failed requests.

• Order Confirmation

  • An order confirmation email will be issued when the bank pre-authorization and the online order was fully submitted

  • For new accounts, an account record will be created with the Campus Bookstore Online store

  An account will not be created in our system if an order confirmation and or a successful bank pre-authorization was not issued on the first order placed with the Campus Bookstore online store. A new order and account will have to be recreated again after validating payment options.

Password Reset

• If you are unable to login to the Campus Bookstore online store, click on the “Forgot your password?”  link to request a password reset

• Enter the same email address used when the account was initially created

• An email will be sent with instructions to reset the account password

ORDER INQUIRIES