Crystal McDonald

Survey results to help library improve services

At a time of declining rates of response to surveys, Gwendolyn Ebbett is very pleased to have seen increased participation in the Leddy Library’s web questionnaire on its services.

“We actually increased our response rate over the previous survey three years ago,” says Ebbett, dean of the library.

She says the library will use the responses to better understand how the University community rates library services and where staff can concentrate efforts towards improving services.