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Survey results to help library improve services

At a time of declining rates of response to surveys, Gwendolyn Ebbett is very pleased to have seen increased participation in the Leddy Library’s web questionnaire on its services.

“We actually increased our response rate over the previous survey three years ago,” says Ebbett, dean of the library.

She says the library will use the responses to better understand how the University community rates library services and where staff can concentrate efforts towards improving services.

“It is very important for us to hear directly from our students and faculty their opinions and thoughts about our collection and services,” she says. “Their comments help us shape our future directions.”

The library offered a prize draw as an incentive to participate. Crystal McDonald, a second-year student of social work and disability studies, won the grand prize of an iPod plus $75in iTunes gift cards. Student Lauren DiVito and professor Gerald Craddock won the second- and third-place prizes of Campus Bookstore gift certificates worth $50 and $25, respectively.