IT Services

To patch a critical security vulnerability, IT Services will be performing network maintenance Monday, April 15 between 10:30 and 11:30 pm.

During this time, there may be short 5-10 minute outages to the University's Internet connectivity. Additionally, the Computer Science and Student Accessibility Services networks will experience multiple brief 30 second outages.

If you have difficulty accessing the network after the maintenance, please contact the IT Service Desk by calling 519-253-3000 ext. 4440, when it opens Tuesday morning at 8:30 a.m.  

The IT Services team has noticed a performance issue on the following systems:

• VIP (Health & Safety, Human Resources, Payroll, Pensions, Position Control, VPA, and Equity)  
• Odyssey
• Parking (AIMS)
• My Attendance
• myUWinfo
• eGAS

The IT Services team is investigating and will restore the systems as soon as possible.

Updates will be posted on this webpage as they become available. 

We apologize for any inconvenience this may cause and thank you for your patience. 

Microsoft is reporting some users may experience delays accessing Outlook on the web. 
 
Microsoft support has identified an issue that affects Outlook functions that may be contributing to the impact. They're investigating and identifying a path to remediation. 

Outlook desktop and Outlook mobile do not appear to be impacted at this time. 

We apologize for the inconvenience. We will update today at 4 p.m. on ITS Service Status & Notification webpage. 

As part of the Server Modernization Project, several systems will be unavailable due to maintenance starting Friday, April 5 at 9:30 p.m., until Saturday, April 6, at 2 p.m. 

The applications that will be offline include:  

• UWinsite Student 
• Electronic Graduate Application System (eGAS) 
• Electronic Curriculum Vitae (eCV) 
• Law Reader 
• Tuition Waiver 

The following applications remain available, but the integration to student data in UWinsite Student will be disrupted during maintenance and restored on Monday, April 8.   

• Accessible Information Management (AIM
• Andover Continuum (Building Automation)  
• Brightspace 
• Electronic Research Services Office (eRSO/Romeo) 
• Fusion Campus Rec  
• MySuccess (Orbis - Career/Coop) 
• SClogic Package Tracking  
• StarRez  
• VIP Screens that dynamically pull student data 

The maintenance is necessary to improve security and is scheduled for the weekend to ensure minimal disruption to users.  

We apologize for any inconvenience the upgrade may cause.  

Microsoft determined that a recent update intended to improve the reliability of Outlook on the web contained an issue that is causing users to be unable to download attachments. Microsoft is developing a fix to remediate the impact and suggests users use the Outlook desktop app or try logging out and back in to Outlook on the web.  
 
We apologize for the inconvenience. We will update today at 4 p.m. on ITS Service Status & Notification webpage if the service is not restored by that time.  

Wireless access point replacement work will take place in the Ed Lumley Centre for Engineering Innovation (CEI) starting Tuesday, April 2, and continuing until the end of the month. The maintenance will disrupt wireless service only in the upgrade area.  

Please note, work will not take place in classrooms while teaching or exams are underway.   

If you have difficulty accessing the wireless network in the building after the installers have left your area, please see the knowledge article on how to forget and reconnect to Wi-Fi.

We apologize for any inconvenience this may cause.