The University of Windsor is preparing for a safe return to campus. Learn More.

Elaine Chartier

Eliminating phone menu to allow registrar’s office to serve students faster

Getting rid of its automated phone menu system will allow staff in the registrar’s office to provide better services to clients, says acting registrar Charlene Yates.

“Our students are sophisticated—they use the myUWindsor system, the Web site, or the app for general information,” she says. “When they call the office, it’s because they require personalized assistance and need to talk to a live person.”

The automated menu asked clients to indicate the nature of their call, and sorted them based on those responses.