UWindsor Together: Student Mental Health and Remote Learning Services

Client Services Team Leader "VII" in the Department of Information Technology Services (substitute vacancy)

Employment Group List: 
CUPE 1393
Posting Type: 
Internal and External
Job Posting Number: 
2021-13-25
Closing Date: 
13/05/2021 - 4:00pm

Substitute vacancy until approximately October 8, 2021


PRIMARY JOB RESPONSIBILITIES:

The Client Services Team Leader will oversee a team of information technology service delivery staff providing service desk, first level technical support, telecommunications, and switchboard services.


ESSENTIAL QUALIFICATIONS:

The successful candidate will have:

  • 3-year College diploma in Business or a technology-related field, or equivalent related work experience as determined by the employer
  • ITIL Certification Version 3
  • 5 years’ experience in IT service delivery and customer support with services including networking and personal computer support
  • Experience with industry standard Call Tracking/Ticketing Software, systems and workflows, and statistics
  • Experience overseeing staff and prioritizing work
  • Demonstrated strong customer service skills.
  • Strong communication and writing skills
  • Demonstrated ability to effectively manage competing priorities
Rate of Pay: 
Classification "VII" per Schedule A of the Collective Agreement
 

 
If you need an accommodation for any part of the application and hiring process, please notify the Employment Coordinator at extension 4523. Should you require further information on accommodations, please visit the Office of Human Rights, Equity & Accessibility (OHREA).
 
Please note that the job postings are removed from this site by the end of business on the closing date listed on the posting. The University thanks all applicants for their interest, however, only those candidates considered for an interview will be contacted. Applications submitted through employment agencies will not be considered.