Service excellence is about all employees working together to create a consistent and exceptional service experience across campus. Our daily interactions with students, colleagues, alumni, donors and other stakeholders matter. The Service Excellence Training Program has been designed to support individuals and teams in the achievement of the Service Excellence Vision and to put the Service Excellence Standards in action.
Overview of Workshop Opportunities Offered Through the Annual Professional Development Calendar:
The University of Windsor provides services to students/stakeholders with diverse identities and perspectives. This panel presentation has been designed to foster appreciation for and commitment to honoring diversity and inclusion in service interactions. The panel presentation will highlight: Inclusive language, Cross-cultural communication, Indigenous centered services, Accessible customer service and Anti-racism, black lives and service delivery.
For More Details and To Register
For dates, delivery mode, facilitator information and to register you will need to log into the registration database using your UWin user ID and password.
Coming Winter 2021 - Details to Follow
As part of the University's commitment to supporting a service excellence culture:
A Service Excellence Essentials online module will be introduced as a mandatory session for staff and managers/supervisors and added to the Employee Mandatory Training portal.
Two sessions will be introduced for managers/supervisors: Empowering Employees to Deliver Excellent Service and Service Improvement Tools
A training completion recognition component will be introduced to recognize employees and departments for their commitment to service excellence.