Customized Service Excellence Workshops
Organizational Development and Training can work with departments to customize any of the sessions listed on the Service Excellence Training webpage to meet the needs of indvidual departments.
Service Excellence Facilitation Services
To support the achievement of the Service Excellence Vision departments are encouraged to seek opportunities to further promote service excellence within their respective areas by:
- continuously seeking to improve processes, systems and practices
- establishing level of service standards such as response times, targets and benchmarks that communicate the specific level of service that can be expected under normal circumstances.
Organizational Development and Training can work with departments to design and facilitate these processes.