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image indicating chat -- speech bubble with ellipsis inside

Faculty and staff as well as current and future students can now connect with the Service Desk in Information Technology Servcices via live chat.

Access to the live chat function is available from the bottom right corner of www.uwindsor.ca/its or www.uwindsor.ca/itshelp.

Fall 2020 live chat hours are:

  • Monday – Friday from 10 a.m. to 7:30 p.m.
  • Saturday and Sunday from 9 a.m. to 4 p.m.

Live chat joins phone support at 519-253-3000, ext. 4440, and submitting a ticket to www.uwindsor.ca/itshelp as part of the IT Services remote service options. To help protect the health and safety of the University community, the IT Service Desk remains closed for in-person assistance until further notice.

man looking with concern at smartphone

Mobile devices have become an increasingly important part of our daily personal and work lives. Eighty per cent of people access the Internet with mobile devices. With expanded use comes additional security threats.

“Smart cybersecurity practices extend beyond our laptops and desktops to include our phones and tablets too,” says Kevin Macnaughton, team leader security in Information Technology Services. “It boils down to: if you connect it, protect it.”

IT Services’ list of top four ways to protect your mobile devices includes:

  1. Enable a security PIN and inactivity auto-lock.
  1. Apply automatic updates for the operating system and apps.
  1. Use the App Store and iTunes or Google Play for apps, games, and media.
  1. Use the University’s GlobalProtect VPN, especially on public or free WiFi.

For more mobile device security best practices, see www.uwindsor.ca/itservices/931/power-your-hands.

Led by IT Services, Cybersecurity Awareness Month efforts highlight cybersecurity issues relevant to the UWindsor community. More information, along with how you can protect yourself, can be found at uwindsor.ca/cybersecurity.

Tech Talk logo

myUWinfo.uwindsor.ca is the University of Windsor’s employee gateway to human resource information.

Watch Information Technology Services team member Eva Bernachi as she walks through updating your own contact information as well as that of your emergency contact in this 97-second Tech Talk video.

If you want more information about myUWinfo, click on the link in the Comments section below the video.

Tech Talk is a presentation of IT Services. More Tech Talks are available at www.uwindsor.ca/its/tech-talk.

man engaged in unsafe web browsing

Being safe online requires forethought, diligence, and care, says Kevin Macnaughton, team lead security, Information Technology Services.

“The Internet can be a risky place,” he says. “There are plenty of crooks looking to scam you, lots of websites that look safe but steal your information, and many apps that contain malware that will infect your device.”

IT Services’ list of ways to avoid the sharks while surfing the web includes:

  1. Practising computer care
  2. Using VPN
  3. Downloading software using only app stores or vendor websites
  4. Logging out of websites when you are done using them
  5. Safeguarding your information with strong passwords
  6. Sharing only limited personal information online

To learn more ways to stay safer online, see www.uwindsor.ca/itservices/724/avoid-sharks-while-surfing.

Led by IT Services, Cybersecurity Awareness Month efforts highlight cybersecurity issues relevant to the UWindsor community. More information, along with how you can protect yourself, can be found at uwindsor.ca/cybersecurity.  

computer chip with lock on it

Information Technology Services upgraded the University’s firewall this morning, adding new features and capabilities, including better administration and management of VPN connections.

“This upgrade is an investment in the University’s work-from-home infrastructure,” says Kevin Macnaughton, team lead security, IT Services. “It improves security for those of us working remotely.”

The firewall upgrade occurred today between 6 and 8 a.m. Blackboard was the only major service deliberately brought down as a safeguard, while brief, one-to-two-minute interruptions affected Computer Science servers and VPN services.

If, however, you are experiencing problems after 8 a.m. today, please contact the IT Service Desk at 519-253-3000, ext. 4440.

IT Services also reminds campus community members to check www.uwindsor.ca/itservices/status for system statuses and service notifications.