FAQ for Students

Academic

Given the potential for ongoing health-related concerns, the University has made the decision to extend the use of the student self-report of illness interface for the Winter 2022 semester.

All students* are asked to use UWinsite Student to report an illness that will prevent them from attending in-person instruction, completing an assessment on time or taking an exam for a specific course. For detailed instructions, see the following knowledge base article at ask.uwindsor.ca.

*Students in the JD and Dual JD programs as well as clinical Nursing courses, field placement Social Work courses, and Faculty of Education students during their practicum placements, are asked to follow their faculty's and/or departmental/school procedures.

As always, students are entitled to request accommodations based on medical or compassionate grounds, such as bereavement or serious mental or physical health circumstances, or unanticipated extenuating circumstances beyond the control of the student (e.g., jury duty, caring for an ill family member, labour disputes, etc.) (Bylaw 54, 2.18 and Bylaw 55, 1.11).  Determinations about whether and how to accommodate students who submit requests for consideration based on compassionate grounds will as usual be made by instructors and/or the Associate Dean, in keeping with any standard procedures within specific Faculties and the Senate bylaws.

We're excited that you've chosen UWindsor for your post-secondary education. For the latest information on how best to start your Lancer journey, visit future.uwindsor.ca

You'll find detailed information on how to:

  • attend virtual events & webinars
  • explore available programs
  • important dates
  • access to live chat and Frequently Asked Questions through ask.uwindsor.ca

The Student Success and Leadership Centre has developed a re-orientation program for upper-year students, Thrive @ UWindsor. The past year has been a year like no other and many returning students may still be trying to navigate life as a Lancer. Thrive was developed with feedback from students to provide information, tools and resources for student success. There will also be an opportunity to build a network with other Lancers and make new friends. Visit the Thrive @ UWindsor website for more information. 

 

The COVID-19 pandemic has presented challenges to all facets of society. The very nature of how we all learn, work and live has changed. While the experience will be different, UWindsor is committed to maximizing on-campus experiences and opportunities with a return of our vibrant campus spirit and community.

While our method of delivering programs has changed, our commitment to teaching and learning has not.

You might wonder: is online learning as good as being on-campus? The short answer is yes, but it’s different. It can be a rich learning experience that in many cases can be more interesting, more engaging, more exciting, and is a multi-channel approach that is student-centred.

At UWindsor you have the tools to belong, to do, to create, to have an impact on your world, and we’re here to help you along the way. We’re a resilient community that’s committed to your future and to making your learning experience a great one, no matter what the delivery method is.

Yes. This information is easily identifiable during course registration. To learn more about the registration process, visit the Plan Your Program page, or, speak with an Academic Advisor.

In selecting the delivery mode for each of your courses via UWinsite Student System, you will note that there may be more than one course delivery mode to select from (i.e. hybrid, face-to-face, online etc.). In these cases, you are welcome to select the mode that is most convenient for you. In the above example, online and face-to-face options are presented. Students who are unable to wear a mask are encouraged at registration to choose the online or hy-flex synchronous online / livestream online sections of courses and labs.

Tuition fees support the cost of academic program delivery, which is not specific to mode of delivery. Tuition fees are vital to maintaining the academic continuity and operations of the University, and to providing the student supports that are critical now and when we return to normal operations.

We understand the COVID-19 situation has brought about a number of challenges for our students. Due to the COVID-19 pandemic, the University undertook a complete review of all compulsory ancillary fees charged to students, including both what the fee provides and what benefits the student derives. The result of this review was the reduction of some fees and waiver of some financial policies as temporary relief measures. A Student Relief Support Fund has also been established to support students who are facing urgent financial hardship as a result of the COVID-19 crisis.

The Student Success and Leadership Centre has developed a re-orientation program for upper-year students, Thrive @ UWindsor. The past year has been a year like no other and many returning students may still be trying to navigate life as a Lancer. Thrive was developed with feedback from students to provide information, tools and resources for student success. There will also be an opportunity to build a network with other Lancers and make new friends. Visit the Thrive @ UWindsor website for more information.

Information regarding course delivery for the upcoming semester will be made available closer to the date, as shifting health and safety protocols will need to be considered.

The University works closely and collaboratively with campus partners and the Windsor-Essex County Health Unit to ensure that we continue to provide services and experiences to our students in the safest way possible with a focus on an eventual return to campus. The University will be adhering to health and safety protocols including social distancing, masking and capacity limits for campus spaces.

The University of Windsor has partnered with Therapy Assistance Online (TAO) to offer a selection of self-paced wellness modules that will help you manage difficult emotions, develop resilience strategies, and practice mindfulness. Links to wellness modules can be found at www.uwindsor.ca/success/thrive.

Course substitutions are designed to address this issue. In some instances and with permission of their Department Head or Associate Dean, a student may be able to defer taking the course until a subsequent semester or year. Students in their graduating year should contact their Department Heads or Associate Deans to seek a course substitution for the required course.

Protocols

The University of Windsor's robust health and safety protocols and procedures are guided by local and provincial health guidelines to maximize on-campus safety. To protect yourself, be mindful of the following:

  • Get your next vaccine dose (optimally, the booster 3rd dose) once able to do so.
  • Wear a mask at all times, except when eating or drinking in designated areas. When outdoors, wear a mask if maintaining 2 metres of distancing from other individuals is difficult.
  • Be mindful of physical distancing when possible.
  • Practice good hand and respiratory hygiene.

The Hy-Flex model ensures safety by keeping face-to-face classes within the classroom health and safety guidelines and providing an opportunity for synchronous learning. However, it is the combination of classroom capacities and the other protocols in place for the campus community that ensure overall safety. For example, there are guidelines for the shared use of equipment (e.g., sanitizing your hands before and after using equipment, the cleaning protocols for classrooms and high touch equipment by facilities services staff, the ventilation in rooms, wearing of masks etc.).

Hy-Flex instructors must wear a mask while moving throughout a classroom. If positioned behind a plexiglass barrier, the instructor may remove their mask. This encourages audio clarity and visual annunciation cues which may enhance comprehension.

Yes, completion of the self-assessment is a Provincially regulated component that must be adhered to for all staff, visitors, and students. Mask use will still be required in campus buildings and classrooms for all those on campus.

The data being collected through the SafeLancer App and the QR scanners is stored on servers in Canada for 30 days after which time it is deleted. The data will only be accessible by the Health & Safety department and may be shared with the local Health Unit for contact tracing purposes should there be any potential exposures to COVID-19 on campus.

COVID-19 vaccination is mandatory for all employees, students, volunteers, contractors and visitors who attend campus.

The University of Windsor has also launched the Take a Jab Vaccination Awareness Campaign empowering the UWindsor community to get vaccinated in order to support our return to campus efforts and promote the general health and safety of our community.

As per the University of Windsor non-medical mask policy, masks are required to be worn in campus buildings and classrooms. Those who have mask exemptions will be provided with alternate work/learning opportunities and will not be able to enter a campus building or classroom. Students who are unable to wear a mask are encouraged at registration to choose the online or hy-flex synchronous online / livestream online sections of courses and labs.

Campus Activity

Visit the Available and Remote Campus Services for a continuously updated and comprehensive list of campus services.

Yes. On-campus spaces will be open while adhering to public health guidance regarding building capacity.

With the ​many challenges the COVID-19 pandemic has presented, you may be experiencing increased amounts of stress and anxiety. It's ok to not be ok. Please stay connected and reach out when you need help. See below for a variety of remote and online resources available.

UWindsor Crest Logo Student Counselling Centre519-253-3000 ext. 4616 - Counselling appointments available via videoconference or telephone. Email: scc@uwindsor.ca
Student Health Services519-973-7002 - Offering telephone appointments and prescription refills.
Wellness Outreach Office: Office of Student Experience - Live well on campus and access the resources available to you to support you in maintaining your wellbeing, mental health and balance.
Wellness E-Digest - Archive of monthly Workplace Welless e-newsletters.
 
Bright Pass: Get access to hundreds of live, virtual well-being classes each week, including fitness, mindfulness, nutrition, yoga, and keynote speakers. Free to all UWindsor students through University of Windsor Students' Alliance.
   
Good 2 Talk1-866-925-5454 or text good2talkon to 686868 - 24 Hour Post-Secondary Student Helpline.
   

Guard.me Wellness and Learning Initiatives - professionally monitored webinars and weekly student support group via videoconferencing. (Archive of past recordings)
   
keep.meSAFE1-844-451-9700 - Confidential, free support to students. UWindsor My Student Support Program Page
   
TAO: Therapy Assistance Online - Online library of engaging, interactive programs promoting life skills and support to bounce back from disappointments or stumbling blocks in life.

Visit the Campus Parking Services website for the Student Parking Permits page.

We are planning to offer a mixture of virtual and in-person events, that will help you feel more connected as a Lancer and hopefully help you meet some new faces! Event details and registration information will be made available at www.uwindsor.ca/success/thrive.

Campus tours tailored to upper year students will be offered in the last two weeks of August. Students may also choose to visit the campus virtually. Tours can be booked through www.uwindsor.ca/success/thrive.

International Students

The University of Windsor will continue to support the intake of international students since the start of the pandemic. Through the International Readiness Plan. We continue to update our communications to students as government mandated travel restrictions change.

All incoming students continue to be supported before, during and after their travel to Canada. The International Student Centre continues to be fully operational to support their needs and put the appropriate supports and referrals in place.  This will potentially include an in person Softlanding Program in August and September, and a virtual International Student Orientation in September.

The International Student Arrivals Team will continue to answer question, guide and assist students through the quarantine and arrivals process, and support them each day of their quarantine.

All students are also being encouraged to look for opportunities to become fully vaccinated through Health Canada approved vaccines before travelling to Canada where possible.

We welcome you to reference the COVID-19 Guide for International Students. In addition, the International Student Centre (ISC) website is an excellent resource for information on international arrivals for new and returning students. If you have not already done so, we encourage you to subscribe to the ISC eNewsletter for the latest information. You can make a request to subscribe via email at: isc@uwindsor.ca

Information about how to plan and prepare for travel to Canada as an International Student can be found here: https://www.uwindsor.ca/international-student-centre/