Coming to campus? Visit this page for important information.

Financial Hardship Assistance

Occasionally, students are faced with unexpected situations which may lead to immediate financial constraints.  The University of Windsor has Financial Hardship support to assist students during a temporary and unexpected period of financial difficulty.

With the current COVID-19 pandemic, we understand that many students may need additional financial support.

Students should complete their UWinAward Student Application/Profile via UWinsite Student > Student Homepage > Award Profile to be matched with eligible funding opportunities.

Additional Information for Domestic Students who are experiencing financial hardship.

Additional Informaiton for International Students who are experiencing financial hardship.

Students who are experiencing an immediate financial hardship situation should apply to the Emergency Bursary Support (Hardship) through the UWinAward Profile/Application process.

Please note that having a tuition balance owing and being unable to register for an upcoming academic term does not necessarily constitute an immediate financial hardship situation.  It is expected that students are planning accordingly and ensuring that they have a financial plan in place in advance of the start of the academic term.  Domestic students should be following the 'Steps to Financial Aid' to prepare in advance for the academic year.

  • Check your Student Account balance on UWinsite Student to determine if you have a credit balance.  If so, request a refund.  Donor-sponsored in-course bursary and scholarship allocations will continue until the end of April;
  • Request potential funding from parents or family members;
  • Contact your landlord to request an extension or partial payment on your rent payment. Ontario has temporarily suspended the ability for landlords to evict tenants. Please refer to the latest information.  This is the number for the Ontario Landlord Tenant Board that handles tenants’ rights: 1-888-332-3234;
  • Consider how you can pay your utility costs and be aware of allowances put in place to protect you from automatic shutoffs;
  • Consider your current work/earning situation. If you are working and earning a paycheque, consider how you can budget to meet your food and rent demands;
  • If you lost your job directly due to the COVID-19 pandemic, you should first review the Canada Emergency Response Benefit (CERB) website to see if you qualify. If you do, then you may not be considered for bursary support.  If you do not qualify, you must provide documentation as part of your application to confirm that you are not eligible i.e. Notice of Assessment from CRA for 2019 or 2019 T4’s;
  • If you are a student, you may be eligible for the Canada Emergency Student Benefit (CESB). Review the criteria to determine your eligibility. If you qualify, you may not be eligible for bursary support.
  • Share available food resources with your roommates or check with the UWSA Food Pantry for support and hours of operation.
  • If you intend on taking courses during the intersession and/or summer session period, OSAP extensions are now available for students who are studying full-time (60% or more of a full course load or 40% of a full course load for students with a permanent disability).  Students who are studying part-time or taking 40% of a full course load may be eligible to apply through the OSAP Part-time program.

Here is a list of other resources that may be able to assist you:



Effective Wednesday, January 5th, Student Awards & Financial Aid will be reverting to a remote services only model.  In-person service is expected to resume starting January 31 however the situation is being monitored weekly.

Phones Service will be unavailable on January 26, 2022 between 10:00 a.m. and 12:00 noon.

You may reach our office at: (519) 253-3000 Ext. 3300

Phones are answered Monday - Thursday: 10:00 a.m. - 12:00 noon and from 2:00 p.m. - 4:00 p.m daily,
and Fridays from 10:00 a.m. - 12:00 noon only.

Please direct your initial question to as there may be a knowledge base article that may answer your question.

In order to better assist you, always please include your UWindsor Student Number in your communications.

Students should complete their UWinAward Student Application/Profile via UWinsite Student > Student Homepage > Award Profile to be matched with eligible funding opportunities.

Additional Information for Domestic Students who are experiencing financial hardship.

Additional Information for International Students who are experiencing financial hardship.

Documents may be faxed, sent as an attachment through, placed in our drop-box located in the lobby of CHT or mailed to:

Student Awards & Financial Aid
University of Windsor
401 Sunset Ave. CHT Room 102
Windsor, ON N9H 1G3

Fax: (519) 973-7087

At this time, walk-in service is not available.  However, phone service will be available during this time, as well as, service inquiries via the platform.

Once we resume in-person service, to visit the Student Awards & Financial Aid Office, the following steps MUST be taken:

1) Complete the Safe Lancer App to receive your Green Approved Badge.  For additional information on the protocols that are in place to visit the campus in person, click here.  Information on the 'Return to Campus' procedures and 'Vaccination Policy' can be found on the University of Windsor website  If you do not have a Green Badge, you can't visit us in person and you will need to address your issue using one of our remote services available.  

2) Proceed to campus only if you have completed the Safe Lancer App and have an APPROVED badge.  Access to Chrysler Hall Tower is available by entering through the NORTH doors of Chyrsler Hall North, facing the Leddy Library parking lot.  The main doors to Chrysler Hall Tower remain locked at this time.

3) Remember, students may drop off documents in our drop-box located in the lobby of Chrylser Hall Tower and do not need to get in the queue to complete this task.

4) Be sure that you have government issued photo ID or your UWIN ID card.  We will not be able to serve you in person if you don't have proper identification.

5) Once you are cleared to visit the campus, scan the QR Code below using a mobile device or click on the QR code. Use our queing system to register and to place yourself in our virtual line in order to visit the office for in-person service related to your government financial aid file, scholarships or bursaries.  We are available for in-person service during the following hours:

SAFA Service Hours:
Day Open Close Service
Monday 1:00 PM 3:45 PM 1:00 PM - 4:00 PM
Tuesday 1:00 PM 3:45 PM 1:00 PM - 4:00 PM
Wednesday 9:00 AM 11:45 AM 9:00 AM - 12:00 PM
Thursday 9:00 AM 11:45 AM 9:00 AM - 12:00 PM
Friday ----- ------ Remote services only.

If you feel that you need to talk to someone about your situation, please take the following steps:

1)  Try asking your question using  We have many knowledge base articles that might be able to assit you with you question.

2) Log in to to submit a service request and a Student Awards or Financial Aid Representative will respond to your inquiry as soon as possible.

3) Call our office during our phone service hours.  A Student Award or Financial Aid Representative may be able to resolve your issue over the phone.

4) If options 1) through 3) do not resolve your issue, through option 2) or 3), we will schedule you a virtual Teams meeting/appointment with a Student Awards or Financial Aid Specialist for a time that is mutually convenient.


UWinAward Profile/Application Support

Here is the schedule for our virtual drop-in sessions available for students who require assistance with their UWinAward Profile/Application for bursary and scholarship applications.


General Support

For the week of January 10th, we will be hosting 4 drop-in sessions to answers general financial aid related inquiries to assist students with any questions that they may have regarding regarding Winter 2022 financial aid.  Prospective students who have questions about financial aid availability for the 2022-23 are also encouraged to attend. The schedule for these drop-in sessions can be found here.

Important Notes:

  • We will attempt to return messages and service requests within 2 business days where possible.  In September, January & May however, our response time may be closer to 7-10 business days.

  • Please do not leave/send multiple messages/emails as this will delay our response time.