Yellow Flower

Privacy and Confidentiality

Limits to Confidentiality 

There are certain circumstances in which your therapist is legally obligated to disclose relevant personal information to the appropriate authorities, with or without your consent. These circumstances include: 

  • If there are reasonable grounds to suspect physical, emotional, or sexual abuse of a child under 16-years of age.  Reporting reasonable grounds to suspect physical, emotional, or sexual abuse of a person who is 16 or 17-years old is discretionary (CYFSA).  
  • If there are reasonable grounds to believe that a member of a regulated health profession was sexually intimate with and/or made sexually suggestive or inappropriate remarks to a client/patient (RHPA). 
  • If there is a court/judge order to release a client’s records, a search and seizure warrant, a coroner’s warrant, or an urgent demand for records in conjunction with a missing person.   
  • If there are reasonable grounds that an elderly person residing in a long-term care home or retirement home is being abused or neglected (LTCA; RHA) 
  • PHIPA permits, when there are reasonable grounds, a disclosure to eliminate or reduce a significant risk of serious bodily harm to self or others 

Included in the initial application and treatment consent form you complete at the Centre is a description of our policies and procedures. Our current privacy policy is in the process of being updated. 

We are required to keep records of your visits for a minimum of 10 (ten) years after our last contact with you, but these records stay at the SCC. They are not shared with the university.

Client Rights and Responsibilities


Client Rights 

  • be treated in a kind and respectful way in a welcoming and safe environment free of discrimination
  • clear information about the services we provide, what you can expect from counselling and what will be asked of you in this process
  • know the names and educational backgrounds of our counsellors
  • be informed about confidentiality
  • consent to or refuse service and understand the potential implications of such decision
  • view or receive a copy of your therapy record and request amendment if you believe that the record is inaccurate
  • ask questions and express any concerns that you may have

Client Responsibilities

  • be courteous and respectful of other clients and Student Counselling staff
  • respect the privacy and confidentiality of other clients
  • recognize that the needs of other clients may be more urgent than your own
  • be an active participant in the assessment, decision-making and therapy process
  • provide complete and accurate information to the best of your ability
  • let your counsellor know if you have any questions or concerns about the work that you are doing together
  • arrive at your appointments on time
  • provide advance notice if you are unable to attend an appointment