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Yellow Flower

Privacy and Confidentiality

We take confidentiality seriously. The fact that you come here, and what you say to your therapist, stays with the Student Counselling Centre.

By law, we may not reveal anything about you to anyone without your permission, with only a few exceptions.

Limitations to confidentiality include:

  • A legal subpoena or search warrant
  • Extreme circumstances of imminent danger to you or someone else
  • A situation where a therapist suspects child abuse or neglect
  • A situation where a therapist suspects sexual abuse or harassment by a registered health professional
  • Included in the initial application and treatment consent form you complete at the Centre is a description of our policies and procedures. A more detailed Privacy Policy is also available.

We are required to keep records of your visits for a minimum of 10 (ten) years after our last contact with you, but these records stay at the SCC. They are not shared with the university.

Client Rights and Responsibilities

Client Rights 

  • be treated in a kind and respectful way in a welcoming and safe environment free of discrimination
  • clear information about the services we provide, what you can expect from counselling and what will be asked of you in this process
  • know the names and educational backgrounds of our counsellors
  • be informed about confidentiality
  • consent to or refuse service and understand the potential implications of such decision
  • view or receive a copy of your therapy record and request amendment if you believe that the record is inaccurate
  • ask questions and express any concerns that you may have

Client Responsibilities

  • be courteous and respectful of other clients and Student Counselling staff
  • respect the privacy and confidentiality of other clients
  • recognize that the needs of other clients may be more urgent than your own
  • be an active participant in the assessment, decision-making and therapy process
  • provide complete and accurate information to the best of your ability
  • let your counsellor know if you have any questions or concerns about the work that you are doing together
  • arrive at your appointments on time
  • provide advance notice if you are unable to attend an appointment