University of Windsor Alumni Magazine
Monday, March 12, 2018 - 19:17

Researchers Work with Business, Community to Support People with Aphasia

Above: Julia Borsatto, a UWindsor clinical neuropsychology graduate student, and Faculty of Science graduate Laura Pineault are associate directors of Aphasia Friendly Canada.
Research Profile
Dylan Kristy

Dr. Lori Buchanan

There are few things more dispiriting than losing the ability to communicate.

And yet, every year, thousands of people across Canada awake to a new reality filled with elusive words and illegible text.

It’s this growing population that a team from the University of Windsor has set out to provide with a new voice and a new lease on life.

“Losing the ability to communicate can make a person feel lonely, depressed and make it difficult to seek help,” says UWindsor psychology professor Dr. Lori Buchanan. “More than 25 per cent of stroke patients are diagnosed with aphasia, which is caused by brain damage and creates some inability to process language.”

Aphasia Friendly Canada is a project from the university’s Cognitive Neuroscience Laboratory and is operated by Dr. Buchanan, Julia Borsatto, and Laura Pineault. The neurological disorder is
 more prevalent than cerebral palsy, multiple sclerosis, Parkinson’s disease and muscular dystrophy, and yet it’s a condition that is largely unknown to the general public.

“When you are diagnosed with aphasia there is often this loss of autonomy,” Pineault explains. “Many people have likely encountered a person with aphasia but don’t interact directly with them because they go out with a caregiver.

“We would like to give them that sense of autonomy back.”

Pineault first presented the idea for this project two years ago during the Council of Ontario Universities’ Innovative Designs for Accessibility competition, where she was the UWindsor entrant. Since then, she and other members of Buchanan’s lab have created toolkits to assist businesses in becoming aphasia friendly and founded support groups for those with aphasia and their caregivers.

In Windsor and Essex County, 17 businesses are participating 
in the program and can be identified by the “Aphasia Friendly” sticker in the window.

“Our team goes out into the community and works with businesses to teach them what aphasia is, how they can better communicate with someone with aphasia and provide them with custom materials,” Buchanan says.

She adds that local Tim Hortons owner Pat Hayes has enthusiastically enrolled all 13 of his restaurants.

Opposite: Julia Borsatto, UWindsor clinical neuropsychology graduate student, and Laura Pineault BSc ’16 are associate directors of Aphasia Friendly Canada.

“We give signs to these businesses and created nonverbal menus for them to use in their stores,” Buchanan says. “A benefit of this is that not only will you know how to communicate with people who can no longer speak, but you can now communicate with anyone who can’t speak English.”

Along with the intrinsic benefits to increased businesses, Buchanan says all businesses will be required to be aphasia-friendly once the Accessibility for Ontarians with Disabilities Act is enforced
 in 2025.

“Right now, we are offering this service for free, but eventually businesses will have to pay for this,” she says.

The team is also hoping to connect with municipalities and first responders.

Borsatto, who began graduate study in clinical neuropsychology this past fall, trained the City of Burlington’s parks and recreation last summer.

“To offer hands-on training for the employees, we took a group of people with aphasia to a pool where they knew everyone at the customer service desk and lifeguards would be cognizant of what aphasia is and knew how to support conversations,” Borsatto says.

According to the Ontario Stroke Network, there are about 426,000 Canadians living with the effects of a stroke and about 50,000 new strokes in Canada every year. With about 25 to 40 per cent of stroke survivors acquiring aphasia, Buchanan says it’s vital for the region to improve its supports: “Windsor is selling itself as a retirement destination, and with an older population you are more likely to get more people with aphasia.”

Pineault says southwestern Ontario is a “blackout zone” for aphasia supports, but she hopes this program will help change that. “We are helping businesses to be compliant, but we are also helping people with aphasia improve their quality of life,” she says.

“We are working with Windsor Regional Hospital’s stroke navigator, and, when someone wakes up with aphasia, we want them to know that they are supported and that there are businesses here that will be accessible for people with communication disorders.”

For more information about the program, or to enrol, visit