The University of Windsor has moved to an “essential service only” model. Learn More.

Information for Students

The University is currently operating in an "essential services" mode. This means most buildings will be closed. What follows are various student services and recent updates that directly affect our students.


Spring 2020 Convocation:

  • Celebrating the Class of 2020: While we are currently unable to gather in-person to recognize our nearly 3,800 Spring 2020 graduates, our entire campus community is proud of you and honours your achievement. Hear personal messages, view the Convocation program and more.
  • Diploma Processing: Diplomas are now in the process of being printed. The Office of the Registrar will be couriering these out effective June 1, 2020. Students eligible to graduate are asked to confirm or update their mailing address in UWinsite Student under Profile > Addresses. There will be no extra charge to students for this service for Spring 2020 graduands.
  • Transcripts: In the current COVID-19 context, the University of Windsor’s only method for distribution of transcripts is email. All official transcripts will be sent from transcripts@uwindsor.ca.

Fall 2020 Updates:

  • UWindsor Fall 2020 courses, including their final exams, will be delivered primarily online.
  • Information about plans for Fall 2020 was sent to students via email. Learn more.
  • Fall 2020 registration and timetable information are now available. Timetable information, including class times could change, so be sure to check back often.
  • Fall 2020 classes (excluding Law and Consecutive Education) will begin September 10, 2020

Intersession Summer 2020 Updates:

  • Intersession Summer 2020: Full Summer (12 week) and Intersession (6 week) courses are underway! All UWindsor Intersession Summer 2020 courses - with two exceptions (GENG 8000 and GENG 8010) - are being offered online. Learn more.
  • Intersession Summer 2020 Illness Reporting: From May 26 - August 29, 2020, all students (except those in the JD and Dual JD) are asked to report any illness through UWinsite Student. For how-to information, please read this ask.UWindsor article. For the Intersession Summer 2020 semester, you will not need to submit a medical note to indicate illness of any kind.
  • Intersession Summer 2020 Fees: The fees that appear on your student account are the rates approved by the Board of Governors in April. Due to the unique COVID-19 situation, the University undertook an additional review of all compulsory ancillary fees that are charged to students during the Intersession Summer term. Any fee reduction will appear as a rebate (or payment) on your account. Learn more

Winter 2020 Updates:

  • Revised Grading Regulations and the appeals process: UWindsor's Revised Grading Regulations provided most students (excluding pre-service students in the Faculty of Education and students in the Faculty of Law JD and Dual JD programs) with flexibility in deciding how their academic performance was recorded for the Winter 2020 semester. If you elected to accept the grade assigned by your professor and now wish to appeal it, here is information on how to ask for help and how to appeal a grade.

Other Updates:

  • COVID-19 Career Series: Career Development & Experiential Learning is producing a series of articles related to job search and career-related needs during the time of COVID-19. Learn more
  • International students providing essential services: New temporary IRCC rule allows international students working in an essential field to work more than 20 hours per week. Learn more
  • COVID-19 Relief Measures: The Federal and Ontario Provincial government announced various forms of supports as a result of the COVID-19 pandemic. Learn more
  • Campus Food Pantry: Located on 2nd-floor CAW in room 233, the Campus Food Pantry remains open and continues to support all students between Tuesday - Thursday 10 a.m. - 2 p.m. Learn more
  • Coronavirus FAQs for Students: UWindsor continues to compile a list of our students' commonly asked COVID-19 questions and their answers. Learn more

Faculties:


Student Services:

 

Academic Advising is still available, and remote appointments can be made via My Success. Alternatively, you can email your advising questions to advising@uwindsor.ca.

Career advisors are offering phone/web appointments and online recordings of scheduled workshops. As you normally would, you can book appointments and register for workshops via mySuccess.

You can also email your career exploration and job search questions to careerservices@uwindsor.ca and one of the advisors will reply to you.

Students participating in the Ignite Work Study or VIP-Community Service Learning programs should continue to communicate with coordinators at ignite@uwindsor.ca and vip@uwindsor.ca respectively.

The Cashier's Office is closed to walk-in traffic. We continue to be available via email at cashiers@uwindsor.ca. Our 519-253-3000 ext. 3307 phone line is also open from 10:00 a.m. - noon Monday to Friday. 

For information about COVID-19 and fees, please see our homepage.

Co-operative Education & Workplace Partnerships' primary location in Lambton Hall is closed to staff, students and employer partners. All services will continue remotely via phone, email and on-line until further notice.

For information on how COVID-19 is impacting co-op work terms and interviews, please read Co-operative Education & Workplace Partnerships' frequently asked questions

The Engineering International Student Advisor will offer advising online until further notice. To reach the advisor, please follow the attached instructions. Live chat with the advisor anytime Monday to Friday between 8:30 a.m. and 4:30 p.m. through the platform Teams. 

Alternatively you can book an appointment with Amal Jammali (amal@uwindsor.ca), the Engineering International Student Advisor, login to your student portal through MySuccess and select “International Student Advisor – Engineering.”

 

Effective Monday, March 23, Food Services will shut down all campus restaurants and coffee shops with the exception of the Crocodile Grill (Vanier) and is implementing the department's meal plan carry forward policy for students who live in residence.

For updates on the daily hours of business please check the food services website.

The International Student Centre will close at 4:30PM on Tuesday, March 17, 2020 and will not reopen until further notice. As a result, you can access services in alternative ways until further notice.

The International Student Centre will continue to monitor the following mailboxes:

Many resources are also available through ISC’s Blackboard site.

IT Services has transitioned to an essential services only model. Our IT Service Desk remains accessible remotely. 

If you need assistance, please ask a question or open a support request.

As a second option, call the IT Service Desk at 519-253-3000 ext 4440. Spring hours are Monday to Friday from 8:30 a.m. - 4:30 p.m. If you leave a message, please include your call back number.

The Leddy Library will be closed as of 4:30 PM, Tuesday, March 17th until further notice. The Library will continue to provide services to students, faculty, and staff remotely. For updates, please refer to the COVID-19: Library Services During Disruption webpage.

The Office of the Registrar is closed to walk-in traffic.

Please see the Registrar's COVID-19 Updates page for timely student academic and registration information.

Please submit inquiries through ask.UWindsor.ca or by telephone at 519-253-3000 ext. 3315. Phone lines are open Monday through Friday from 10:00 a.m. - 3:00 p.m. We continue to respond, focusing on urgent issues first.

UWindsor residences will be open over the summer months and in the fall. If you are an international student who needs to self-isolate for 14 days upon arriving at UWindsor this summer, please email: resservices@uwindsor.ca to make arrangements. If you are a new student coming from high school or a returning student, please visit the Residence website for details on securing your room for 2020-2021 academic year. 

Advisors from Student Accessibility Services will continue to support students through email. Should you have any difficulties in connecting with your Advisor while the University is in essential services mode, please email sas@uwindsor.ca.

Student Awards & Financial Aid is closed to walk-in traffic and will only be accessible via email and on-line appointments. Information and updates will be posted on our website as it becomes available.

Over the spring and summer, the Student Counselling Centre (SCC) will be conducting appointments through an online video service or through the phone. If you are looking to access counselling for the first time, email scc@uwindsor.ca.  Appointments are welcome. The SCC will assess its position on in-person appointments as the situation develops in Ontario over the summer months. 

Student Health Services (SHS) is following the Ministry of Health Guidelines to reduce the risk of COVID-19 and will be conducting appointments via telephone. If a physical examination is required, students will be advised to attend SHS by their physician or by a staff member from SHS. Any further change of service will be noted on the SHS website.

  • The Student Success and Leadership Centre (SSLC) is working on developing virtual Head Start and Welcome Week programs for our incoming students.
  • Over the summer, the SSLC will be working hard to ensure its regular programming (Leadership, Outstanding Scholars, LEAD, Bounce Back) can be delivered in the fall virtually. Updates will be provided on these services and programs as we get closer to the fall term. For more information on these programs, please visit the SSLC’s website

 

The Writing Support Desk has moved all services online only until further notice. 

One-on-one consultations booked via mySuccess will be available via the free online conferencing site Zoom.

Students seeking assistance with take-home exams must receive the express written permission of their instructor in advance of their appointment. See our FAQ page for more details.


Getting Your Questions Answered During the COVID-19 Service Disruption

The University of Windsor understands that these are stressful times for our students. With all the uncertainty, we know that you have a lot of questions about a variety of issues.

During this time, all our departments are experiencing a larger than normal volume of email inquiries. Therefore, it might take us longer to address your individual questions.

Before sending emails to ask your questions, please consider the following options:

  • Consider reviewing department-specific websites. Many have FAQs or information that will readily and efficiently answer your inquiries in the fastest way possible.
  • Search for the most relevant answer to your question using the ask.uwindsor portal.
  • Refer to the UWindsor Directory to find the most appropriate person or department to contact for your inquiry.
  • Review the UWindsor’s Coronavirus website for important updates and information. You can also view related FAQs.
  • Refrain from sending multiple emails and allow sufficient time for a response.
  • Resist the temptation to send numerous emails to numerous email boxes to ask the same question as this will likely impede our ability to address emails in a timely manner.

We hope that these tips will help us to serve you in the most timely and efficient manner.


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