UWindsor Together: Student Mental Health and Remote Learning Services

Information for Students

The University is currently operating in an "essential services" mode. This means most buildings will be closed. What follows are various student services and recent updates that directly affect our students. For the latest information about the University of Windsor's response to the COVID-19 pandemic, visit UWindsor Together: A Safe Return to Campus.


Updates:

  • Top ten links to launch your semester. Learn more.
  • Transcripts: In the current COVID-19 context, the University of Windsor’s only method for distribution of transcripts is email. All official transcripts will be sent from transcripts@uwindsor.ca.
  • Admission Requirements: Due to the COVID-19 pandemic and the disruptions it has posed to education across the globe, accommodations have been made to the University of Windsor's undergraduate admissions requirements for domestic and international students. Learn more
  • Financial Challenges for International Students: As a response to the financial challenges that international students face, the University has embarked in three initiatives. Learn more.
  • International students providing essential services: New temporary IRCC rule allows international students working in an essential field to work more than 20 hours per week. Learn more
  • COVID-19 Relief Measures: The Federal and Ontario Provincial government announced various forms of supports as a result of the COVID-19 pandemic. Learn more
  • Campus Food Pantry: Due to the lockdown in Windsor-Essex, all visitors must book an appointment in advance before visiting the UWSA Food Pantry. Learn more
  • Coronavirus FAQs for Students: UWindsor continues to compile a list of our students' commonly asked COVID-19 questions and their answers. Learn more

Faculties:


Student Services:

 

Academic Advising is still available, and remote appointments can be made via My Success. Alternatively, you can email your advising questions to advising@uwindsor.ca.

Career advisors are offering phone/web appointments and online recordings of scheduled workshops. As you normally would, you can book appointments and register for workshops via mySuccess.

You can also email your career exploration and job search questions to careerservices@uwindsor.ca and one of the advisors will reply to you.

Students participating in the Ignite Work Study or VIP-Community Service Learning programs should continue to communicate with coordinators at ignite@uwindsor.ca and vip@uwindsor.ca respectively.

The Cashier's Office is closed to walk-in traffic. We continue to be available via email at cashiers@uwindsor.ca or by phone Monday to Friday 10 am-12 pm and 2 pm-4 pm at 519-253-3000 ext. 3307.

For information about COVID-19 and fees, please see our homepage.

Co-operative Education & Workplace Partnerships' primary location in Lambton Hall is closed to staff, students and employer partners. All services will continue remotely via phone, email and on-line until further notice.

For information on how COVID-19 is impacting co-op work terms and interviews, please read Co-operative Education & Workplace Partnerships' frequently asked questions

For information about campus dining, please visit the Food Services website.

Although the physical offices remain closed, the International Student Centre will continue to provide support and services as follows:

Many resources are also available through ISC’s Blackboard site.  If you can't find the answers you're looking for on our website, on Blackboard or by using the ask.uwindsor.ca site, please visit the ISC Virtual Front Desk!  You can access the Virtual Front Desk through our Blackboard site by clicking on "ISC Virtual Lounge" in the left-hand menu.  The Virtual Front Desk is open Monday through Friday 8:30 am - 11:30 am EST.

IT Services has transitioned to an essential services only model. Our IT Service Desk remains accessible remotely. 

If you need assistance, please ask a question or open a support request.

Alternatively you can contact the IT Service Desk:

  • By phone at 519-253-3000 ext 4440. If you leave a message, please include your call back number.
  • Via live chat by clicking the chat icon in the bottom right corner of www.uwindsor.ca/its or www.uwindsor.ca/itshelp

IT Service Desk hours of operation are available here. 

Leddy Library services and electronic resources continue to be available remotely during the Covid-19 disruption. Remote hours of operation are 8:30 am - 4:30 pm Mon-Fri.

Contactless Pickup and Digital Delivery services are now available.

For more information, please visit: http://leddy.uwindsor.ca/

 

The Office of the Registrar is closed to walk-in traffic.

Please see the Registrar's COVID-19 Updates page for timely student academic and registration information.

We are available by live chat or telephone (519-253-3000 ext. 3315) Monday through Friday from 9:00 a.m. - 4:00 p.m. Alternatively, submit inquiries through ask.UWindsor.ca.

We continue to respond, focusing on urgent issues first. We thank you for your patience during this difficult time. 

UWindsor residences will be open over the summer months and in the fall. If you are a new student coming from high school or a returning student, please visit the Residence website for details on securing your room for 2020-2021 academic year. 

Please note that due to the regulations of the Canadian and/or Ontario governments, students arriving in Canada from another country may be required to quarantine off-campus with a family member/friend or at a hotel.  Students will be responsible for costs related to accommodations, food and transportation costs etc. Once you have completed your quarantine, you will need to provide the university with proof of a negative COVID-19 test by sending an email to resservices@uwindsor.ca before you move into residence for the Inter/Summer 2021 term.

For more information please visit uwindsor.ca/residence

While our physical location remains closed on campus, advisors from Student Accessibility Services will continue to support students through email, phone or Microsoft Teams. Should you have any difficulties in connecting with your Advisor while the University is in essential services mode, please email sas@uwindsor.ca.

Student Awards & Financial Aid is closed to walk-in traffic and will only be accessible via email or phone at (519) 253-3000 Ext. 3300. Phones are answered daily Monday - Friday 10:00 a.m. - 12:00 noon. Information and updates will be posted on our website as it becomes available.

The Student Counselling Centre (SCC) remains closed to all in-person appointments and will be conducting appointments through an online video service or over the phone. If you wish to make an appointment, we are working remotely by offering telephone and/or video conferencing.  Please email scc@uwindsor.ca and we will contact you back within 24-48 hours. 

If you need to speak with someone immediately please contact MySSP at 1-844-451-9700 or download the ‘MySSP’ app for 24/7 talk or text counselling by licenced counsellors in multiple languages.

If your or someone else’s life is at risk, please call 911 for emergency services.

Student Health Services is following the Ministry of Health Guidelines to reduce the risk of COVID-19. Changes to services are as follows:

  • Please call the office for any concerns or to book a telephone appointment. Call: 519-973-7002

  • You will be assigned a telephone appointment with your primary care provider, our clinic phone may display as “blocked number” or “private number”. Please ensure your phone settings allow unknown callers.

  • We will continue to renew prescriptions for patients residing in Canada, but we are asking all patients to defer non-essential appointments.

  • If we determine the need for an in-person assessment or treatment we will discuss options with you.

Any further change of service will be noted on the Student Health Services website.

Although the physical offices remain closed, the Student Success and Leadership Centre continues to provide virtual support and services. For more information on these programs, please visit the Student Success and Leadership website

 

The Writing Support Desk has moved all services online only until further notice. 

One-on-one consultations booked via mySuccess will be available via Microsoft Teams.

Workshops will be available at their scheduled time via Blackboard Virtual Classroom

Students seeking assistance with take-home exams must receive the express written permission of their instructor in advance of their appointment. See our FAQ page for more details.


Getting Your Questions Answered During the COVID-19 Service Disruption

The University of Windsor understands that these are stressful times for our students. With all the uncertainty, we know that you have a lot of questions about a variety of issues.

During this time, all our departments are experiencing a larger than normal volume of email inquiries. Therefore, it might take us longer to address your individual questions.

Before sending emails to ask your questions, please consider the following options:

  • Consider reviewing department-specific websites. Many have FAQs or information that will readily and efficiently answer your inquiries in the fastest way possible.
  • Search for the most relevant answer to your question using the ask.uwindsor portal.
  • Refer to the UWindsor Directory to find the most appropriate person or department to contact for your inquiry.
  • Review the UWindsor’s Coronavirus website for important updates and information. You can also view related FAQs.
  • Refrain from sending multiple emails and allow sufficient time for a response.
  • Resist the temptation to send numerous emails to numerous email boxes to ask the same question as this will likely impede our ability to address emails in a timely manner.

We hope that these tips will help us to serve you in the most timely and efficient manner.


Additional Resource Material & Information