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Odette School of Business

Young Ho Song CV

Young Ho Song, Ph.D.
Associate Professor, Management
yhsong@uwindsor.ca
519-253-3000 ext. 4265
Office: OB 320

Education 

  • Ph.D.  McGill University, Montreal, Human Resources and Organizational Behaviour, 2018.
  • M.I.L.R.  Cornell University, School of Industrial Labor Relations, Ithaca, NY, Human Resource Studies, 2011.
  • M.B.A.  University of British Columbia, Sauder School of Business, Vancouver, Organizational Behaviour and Human Resources, 2010.
  • B.S.  Yonsei University, College of Engineering, Seoul, Republic of Korea, Mechanical Engineering, 1999.

Employment Experience 

  • Associate Professor, Odette School of Business, University of Windsor (July 2024-Present)
  • Assistant Professor, Odette School of Business, University of Windsor (July 2017-June 2024)
  • Lecturer, Odette School of Business, University of Windsor (August 2017-October 2017)
  • Lecturer, McGill University Desautels Faculty of Management (September 2015-July 2017), Montreal.
  • Department Head (Team Leader), Chubb Korea (ACE American Insurance Company) (January 2006-December 2007), Seoul, Republic of Korea.
  • Senior Engineering Underwriter, Meritz Fire & Marine Insurance Company Ltd. (January 2004-December 2005), Seoul, Republic of Korea.
  • Risk Researcher and Surveyor, Assistant Manager, Meritz Fire & Marine Insurance Company Ltd. (January 1999-December 2003), Seoul, Republic of Korea.
  • Airman 1st Class, Air University, Republic of Korea Air Force (January 1994-December 1997), Daejeon, Republic of Korea.

Honours and Awards 

  • 2024:  Professor of the Year (Management and Labour Studies), Odette Commerce Society (Undergraduate students).
  • 2021:  Odette New Researcher Award (ONRA), Odette School of Business, University of Windsor.
  • 2019:  Conference Best Submission with Practical Applications, Academy of Management 2019 conference, Management and Organizational Cognition (MOC) division.  Paper title: Attenuating the relationship between daily customer mistreatment and daily sleep quality: The role of leader-member exchange (LMX).
  • 2016 – 2018:  McGill DDSS Excellence in Teaching Award, McGill University.
  • 2013 – 2014:  McGill Graduate Research Mobility Award (Management), McGill University.
  • 2012:  McGill Graduate Excellence Award, McGill University.

INTELLECTUAL CONTRIBUTIONS

Articles 

  • Shao, Y.; Huang, C., Song, Y., Wang, M., Song, Y.H. & Shao, R. (in press, 2024).  Using augmentation-based AI tool at work: A daily investigation of learning-based benefit and challenge.   Journal of Management.

  • Li, L.; Song, Y. H., Soliman, M., Lee, K. Y., Yang, S. & Lee, M (2024).  Customers' continued adoption of mobile apps and their satisfaction with restaurants: The case of McDonald's.   Pacific Asia Journal of the Association for Information Systems, 16 (1), https://doi.org/10.17705/1pais.16101.  [January]
  • Song, Y. H. (2024).  Conceptualizing employees' behavioural pattern changes by experiencing customer mistreatment: Integrating moral self-regulation and dual process model perspectives.   Canadian Journal of Administrative Sciences, https://doi.org/10.1002/cjas.1747.  [March]
  • Puri, M.; Lee, K. Y., Deval, H., Deng, Q., Gonzales, P. & Song, Y.H. (2023).  Mobile curated news readers' intention to read full-length articles: Focusing on heuristic and systematic factors.   Pacific Asia Journal of the Association for Information Systems, 15 (2), https://doi.org/17705/1pais.15203.  [June]
  • ​Ma, Z.; Li, K., Guo, G., Pathak, J. & Song, Y. (2023).  Ethically questionable negotiation strategies in South Asia: A comparative study of India and Pakistan.   Group Decision and Negotiation, https://doi.org/10.1007/s10726-023-09844-y. [July]
  • Song, Y.H. & Park, J. (2022). The relationship between employees' daily customer injustice and customer-directed sabotage: Cross-level moderation effects of emotional stability and attentiveness. Frontiers in Psychology, http://doi.org/10.3389/fpsyg.2022.819396. [March]
  • Lee, M.; Song, Y.H., Li, L., Lee, K.Y. & Yang, S. (2022). Detecting fake reviews with supervised machine learning algorithms. Service Industries Journal, http://doi.org/10.1080/02642069.2022.2054996. [March]
  • Song, Y.H.; Skarlicki, D.P., Shao, R. & Park, J. (2020). Reducing customer-directed deviant behavior: The roles of psychological detachment and supervisory unfairness, Journal of Management, http://doi.org/10.1177/0149206320925877.
  • Hewlin, P. F., Kim, S. S., & Song, Y. H. (2016).  Creating facades of conformity in the face of job insecurity: A study of consequences and conditions.   Journal of Occupational & Organizational Psychology, 89 (3), 539-567, http://doi.org/10.1111/joop.12140.
  • Skarlicki, D. P., van Jaarsveld, D. D., Shao, R., Song, Y. H., & Wang, M. (2016).  Extending the multifoci perspective: The role of supervisor justice and moral identity in the relationship between customer justice and customer-directed sabotage.   Journal of Applied Psychology, 101 (1), 108-121, http://doi.org/10.1037/apl0000034.

Presentations 

  • Shao, Y., Huang, C., Song, Y., Wang, M., Song, Y. H., Shao, R. & Williams, E.M. (2024, April). The impacts of employee AI use on performance and well-being.  Society for Industrial and Organizational Psychology Annual Conference, Chicago, Illinois.
  • Long, H.; Shao, R., Song, Y.H. & Park, J. (2022). Uncovering cognitive costs of using artificial intelligence (AI) tools at work: A daily diary study.  Academy of Management annual conference, Seattle.
  • Song, Y.H. (2022). How to increase research competitiveness? Some tips for OB, HRM, and psychology students. Kyungpook National University, Department of Psychology, Daegu, Republic of Korea.
  • Song, Y.H. (2022). Reducing customer-directed deviant behavior: The roles of psychological detachment and supervisory unfairness.  Odette School of Business Brown Bag Series Research presentation, Invited.
  • Song, Y.H. (2022). The relationship between organizational behavior/human resources (OB/HR) and psychology, its implications and the future career direction of psychology students.  Kyungpook National University, Department of Psychology, Daegu, Republic of Korea.
  • Song, Y.H. & Lorenzo, F. (2020). Exploring the relationship between customer misbehavior and customer-directed sabotage from mobilization theory perspective.  International Labour and Employment Relations Association (ILERA) conference, Toronto.
  • Long, H.; Shao, R., Song, Y.H. & Park, J. (2020, August). An examination of the antecedents and consequences of customer mistreatment.  Academy of Management annual conference (virtual), Vancouver.
  • Song, Y. H. (2019, August). Attenuating the relationship between daily customer mistreatment and daily sleep quality: The role of leader-member exchange (LMX).  Academy of Management conference, Boston.
  • He, L. H., Shao, R., Song, Y., & Park, J. (2019, May). Service employees' reactions to customer mistreatment: The resource and conflict management perspectives.  Administrative Sciences Association of Canada annual conference, St. Catherines, Canada.
  • Song, Y. H., Skarlicki, D. P., Shao, R., & Park, J. (2017, August). Reducing customer-directed sabotage: Employee problem-solving orientation and core self-evaluation.  Academy of Management conference, Atlanta.
  • Song, Y. H. (2016, October). Serial mediation model in the relationship between customer interpersonal injustice and employee turnover intention.  Southern Management Association conference, Charlotte, North Carolina.
  • Song, Y. H., Shao, R., Skarlicki, D. P., & Park, J. (2016, August). The role of conscientiousness and LMX in the customer mistreatment and employee sabotage linkage.  Academy of Management annual conference, Anaheim, California.
  • Song, Y. H. & Park, J. (2016, April). Attenuating the tit for tat effect: Cross-level moderation effects of problem-solving and core self-evaluation on the customer-employee incivility relationship.  Society for Industrial and Organizational Psychology annual conference, Anaheim, California.
  • Song, Y. H., Shao, R., Skarlicki, D. P., & Park, J. (2016, April). The moderating role of service employees' conflict-handling strategies in the relationship between daily customer mistreatment and employees' daily performance.  Society for Industrial and Organizational Psychology annual conference, Anaheim, California.
  • Song, Y. H. (2015, October). Personality matters in customer mistreatment and employee service sabotage: The moderating effects of agreeableness and emotional stability.  Southern Management Association conference, St. Pete Beach, Florida.
  • Hewlin, P. F., Ian, W. O., Kim, S. S., & Song, Y. H. (2015, August). Religiosity and religious expression: Outcomes among Christian, Muslims, and Orthodox Jews.  Academy of Management annual conference, Vancouver.
  • Song, Y. H., Shao, R., Skarlicki, D. P., & Park, J. (2015, August). Effect of psychological detachment and supervisor justice on daily reports of customer mistreatment.  Academy of Management annual conference, Vancouver.
  • Song, Y. H. (2015, June). Conceptualizing frontline employees' behavioural changes by customer interpersonal injustice: Moral self-regulation and dual process model perspective.  Administrative Sciences Association of Canada annual conference, Halifax.
  • Song, Y. H. (2015, June). Daily-based investigation of the relationship between customer interpersonal injustice and employee sabotage: Cross-level moderation effects of problem solving and core self-evaluation.  Administrative Sciences Association of Canada annual conference, Halifax.
  • Skarlicki, D. P., van Jaarsveld, D. D., Shao, R., & Song, Y. H. (2014, August). The compensatory effect of supervisor fairness in predicting employee sabotage toward customers.  Academy of Management annual conference, Philadelphia.
  • Song, Y. H. (2014, May). Telemarketing representatives' responding patterns against customer mistreatment and the causes of pattern changes.  Administrative Sciences Association of Canada annual conference, Muskoka, Canada.
  • Hewlin, P. F., Kim, S. S., & Song, Y. H. (2013, August). Getting older, getting closer: Moderating factors on the relationship between job insecurity and creating facades of conformity.  Academy of Management annual conference, Orlando, Florida.

Grants / Scholarships

  • Song, Y.H. (2023-2025). Principal Investigator: Cognitive demands in call centres: How can AI technology help replenish cognitive resources to support service sector employees' productivity and performance?  SSHRC Insight Development Grant, total awarded: $67,332.
  • Song, Y.H. (2023-2025). Will the adoption of an AI advisory supporting system only produce positive outcomes? Exploring the nature of AI-human interaction in a qualitative way? Odette School of Business Research Innovation Fund (RIF) grant, total awarded: $8,000.
  • Song, Y.H. (2022-2023).   Exploring the relationship between customer mistreatment and customer directed sabotage: Moderating role of LMX and conscientiousness. Odette School of Business Research Innovation Fund (RIF) grant, total awarded: $8,000.
  • Song, Y. H. (2021-2023). A positive aspect of fear of COVID-19: Exploring its impact on employees' organizational citizenship behaviour (OCB), ($6,000) Odette School of Business Research Innovation Fund (RIF) grant.
  • Song, Y.H. (2020-2022). How can the use of artificial intelligence affect call center representatives' workplace stress and performance? Odette School of Business Research Innovation Fund (RIF) grant, total awarded: $6,000.
  • Song, Y. H. (2015). McGill Graduate Excellence Award ($4,000), McGill University.  
  • Song, Y. H. (2015). Rathlyn Foundation PhD Fellowship Award ($5,000), Rathlyn Foundation.
  • Song, Y. H. (2014). McGill Graduate Excellence Award ($20,000), McGill University.
  • Song, Y. H. (2013). McGill Graduate Excellence Award ($8,640), McGill University.
  • Song, Y. H. (2013). McGill Graduate Excellence Award ($1,150), McGill University.
  • Song, Y. H. (2013). McGill Graduate Excellence Award ($500), McGill University.
  • Song, Y. H. (2012). McGill Graduate Excellence Award ($8,640), McGill University.
  • Song, Y. H. (2011). McGill Graduate Excellence Award ($4,000), McGill University.