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Beth Oakley

Survey an invitation to improve UWindsor registrar’s services

A survey of its client base is intended to help the registrar’s office improve services to students, staff and faculty, says Beth Oakley, assistant registrar, records and client services.

“In the fall, we conducted a survey of students who accessed our services and now we want to hear from faculty and staff,” she says. “The survey results will guide our efforts to meet the standards of excellent service the University has established.”

Eliminating phone menu to allow registrar’s office to serve students faster

Getting rid of its automated phone menu system will allow staff in the registrar’s office to provide better services to clients, says acting registrar Charlene Yates.

“Our students are sophisticated—they use the myUWindsor system, the Web site, or the app for general information,” she says. “When they call the office, it’s because they require personalized assistance and need to talk to a live person.”

The automated menu asked clients to indicate the nature of their call, and sorted them based on those responses.

Organizing committee invites proposals for Welcome Week events

The Windsor Welcome Week committee invites individuals and organizations to submit proposals for events for the annual fall orientation, which this year will run September 2 to 8.

Proposals are due no later than June 29 for inclusion in the event guide that will be distributed in September and available on the Web.

Events must be inclusive and accessible for all, and must contribute toward at least of the desired outcomes: