Food and Catering Services FAQ (Frequently Asked Questions)

Ordering and Menu Options

Q: How do we order catering for our on-campus events?

A: You can still order by getting in touch with the amazing Catering Services Office Staff Directory | Catering Services (uwindsor.ca)

Q: Will the catering menu change?

A: At this time the catering menu remains the same as listed, but there may be updates coming to the website shortly, so stay tuned! 

Q: Can we order off-campus food for our events?

A: Campus groups are asked to work with the Catering Services Office for all their on campus events, meetings and gatherings where food will be served.


Billing and Payment

Q: Why are we now seeing HST on our internal catering invoices?

A: Since Sodexo is a third party company, in accordance with CRA rules, HST must be charged on all catering invoices.

Q: How will we be invoiced and pay an invoice from Sodexo for our on-campus catering event?

A: You can now use your University of Windsor Purchasing Card to process any payment under $2,500, in accordance with our Finance Procurement Policy. If your invoice is over $2,500, a Payment Request should be processed through UWinsite Finance to pay for the catering services expenses, using Sodexo Supplier # 2467. 

Q: When is this new billing process effective?

A: This new billing process will be effective February 20th. Until then internal accounts will be charged as usual through a JE transfer.

Q: Will I have to provide my PCARD number each time I pay an invoice?

A: Yes, the University and Sodexo are committed to following PCI (credit card) processing standards and are not able to hold credit card numbers on file.

Q: How do I give Catering my credit card number?

A: You are able to call the Catering office at extension 3276 or 3277 to provide your credit card number over the telephone, or you can personally attend at their offices in Vanier Hall, Room 12. Please do NOT email your credit card number.

Q: Is there an online payment option?

A: At this time there is not, but we are investigating options to enable this functionality in the future.