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Planned Outage: UWinsite Student and Related Applications – Dec 12 -14

Please note that UWinsite Student and several downstream applications will be unavailable from 4:30 p.m. on Friday, December 12 through Sunday, December 14 while IT Services perform system maintenance.

To minimize disruption to campus activities, the project team has worked closely with campus stakeholders to coordinate timing and conduct thorough testing.

  • Students are encouraged to check their student account balance on UWinsite Student before the maintenance period begins to ensure everything is in order ahead of the December 19 Winter 2026 fee deadline. This will help avoid delays or complications.
  • Faculty are encouraged to plan ahead for final grade submission, as access to UWinsite Student will be unavailable during the maintenance period. Please ensure that any necessary grading tasks are completed prior to the scheduled downtime.

Please make note of the outage period and plan accordingly.

Impacted systems may include:

  • AAMS (Advanced Agent Management System)
  • Alma & Primo (library)
  • Bookstore
  • eCV (electronic CV )
  • iApply
  • Enterprise Directory Services (eDS)
  • Destiny
  • LAW Reader (OLSAS)
  • mySuccess (Orbis)
  • Raiser's Edge
  • Student Perception of Teaching (SPT)
  • AIM (SNAP Admin/Student used for legacy data)
  • Star Res
  • UWinsite Engage (Eloqua)
  • UWinsite Finance
  • UWinsite Service (Ask.UWindsor)
  • UWinsite Student (Campus Solutions)
  • UWinsite People Interfaces
  • Animal Care Certification
  • Safe Lancer Scheduling Info
  • Odyssey card info (SLQ runs)
  • Parking
  • erSo
  • Crystal Reports
  • GT Forms
 
Last Updated: Monday, December 8, 2025 - 10:53

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Our phone number is 519-253-3000 ext. 4440. If we are unable to answer your call, please leave a message with your concern and a callback number. We endeavor to return calls within 2 hours during the hours noted below.

Our Fall 2025 extended hours are:

  • Monday to Friday 8:30 a.m. – 8:00 p.m.

 

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Use the Live Chat button in the bottom right corner to reach us.

Our Fall 2025 live chat hours are*:

  • Monday to Friday 10:00 a.m. – 7:30 p.m.

* Subject to staffing availability after regular business hours.

 

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We are located in the lower level of the University Computer Centre (UCC). We are open for in-person support during University business days from 8:30 a.m. - 4:30 p.m. 

Please note, we will be closed for in-person visits over the holiday recess. 

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