The University of Windsor has moved to an “essential service only” model. Learn More.

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front of the University Computer Centre

Where access to the University wireless network may be required for students in support of their studies during the essential services period, certain campus locations (currently the CAW Student Centre and Vanier Hall) remain open on a restricted basis and continue to have wireless connectivity available.

In cases where these facilities may not be open or continue to be accessible, students may also be able to access some degree of wireless connectivity in the following outdoor campus locations:

  • the courtyard between the Jackman Dramatic Art Centre and Essex Hall;
  • between Lambton Tower and the Welcome Centre;
  • in front of the Odette Building;
  • the residence quad outside Macdonald Hall, leading to Vanier Hall;
  • in front of the University Computer Centre;
  • outside the west entrance to the Centre for Engineering Innovation;
  • in front of the Joyce Entrepreneurship Centre;
  • near the west gate of the parking garage;
  • the exterior of the Alan Wildeman Centre for Creative Arts.

Further questions regarding campus wireless internet connectivity can be directed to IT Services by asking a question or opening a support request.

Another option is to contact the IT Service Desk by phone at 519-253-3000, ext. 4440, during University business hours (8:30 a.m. to 4:30 p.m., Monday to Friday). If using this option, be sure to leave a callback number when you leave a message.

Person working at computer in darkened room

With most UWindsor faculty, staff, and students now working from off-campus locations, Information Technology Services recommends the following pointers for keeping your personal information, University data, and all devices safe:

#1 – Use a Virtual Private Network (VPN) connection
A VPN provides secure remote access and secure data transmission between devices that are not connected to the University’s campus networks and systems.

#2 – Patch and reboot regularly
Computer programs are not perfect, and they contain errors (bugs) that can provide a means for a hacker to gain access to your device or data. These bugs are corrected by software updates, patches and fixes. Generally, all you need to do is reboot your device and it will update as it restarts.

#3 – Be extra vigilant of emails and texts about COVID-19 or government shutdowns.
Remember not everyone on the Internet has good intentions. It is important to stay aware, slow down, and forward any unusual electronic communications to IT Services Spam Team (spam@uwindsor.ca), so it can be verified.

#4 – Get real anti-virus
It is important that you run always-on, full-featured anti-virus software from a reputable vendor.

#5 – Make sure family and friends understand they cannot use your work devices
To help prevent work information being lost or your computer getting infected, ensure your children, other family members, and guests do not use your work devices. Also, be very careful of what they do on a home machine you are using for work.

For more complete information, visit IT Services’ 5 Cyber Security Tips for Working Remotely. For any other questions, contact the IT Service Desk at 519-253-3000, ext. 4440, or www.uwindsor.ca/itshelp.

Pop-up booths in different campus locations will help users implement multi-factor authentication.

Need help setting up your multi-factor authentication (MFA) options? Or just have questions about how MFA will work when it is enabled on your UWin Account? Stop by the MFA Pop-Up Booth.

Staffed by a member of Information Technology Services, the MFA Pop-Up Booth will be in the following locations:

CAW Student Centre Commons

  • 9 a.m. – noon on Thursday, March 5
  • 1 – 4 p.m. on Thursday, March 12
  • 9 a.m. – noon on Thursday, March 19
  • 1 – 4 p.m. on Tuesday, March 24
  • 9 a.m. – noon on Wednesday March 25

Centre for Engineering Innovation (CEI)

  • 9 a.m. – noon on Wednesday, March 11

Leddy Library

  • 9 a.m. – noon on Thursday, March 12
  • 9 a.m. – noon on Wednesday, March 18

Toldo Health Education Centre

  • 1 – 4 p.m. on Friday, March 13

Windsor Hall (Downtown Campus)

  • 11 a.m. – 2 p.m. on Tuesday, March 10
  • 11 a.m. – 3 p.m. on Friday, March 27

“The pop-up booths are aimed at helping students with MFA,” says Marcin Pulcer, assistant director, IT Services. “At the same time, faculty and staff are more than welcome to stop by with questions or to get assistance. In addition, the IT Service Desk in the lower level of the University Computer Centre can provide MFA assistance anytime during University business hours.”

—Ericka Greenham

laptop computer

With multi-factor authentication (MFA) being enabled today on all faculty, sessional instructor, post-doctoral fellow, and adjunct professor UWin Accounts, the IT Service Desk is extending its hours.

The desk will open March 3 and 4 from 8:30 a.m. to 8 p.m.

“Please contact the IT Service Desk if you need help setting up your multi-factor authentication options or have questions about how MFA works,” says Marcin Pulcer, assistant director, client services, IT Services.

The IT Service Desk can be reached by phone at 519-253-3000, ext. 4440, or in-person in the lower level of the University Computer Centre. You can also ask a question or open a UWin Account ticket.

To learn more about MFA, visit www.uwindsor.ca/itservices/multifactor.

cartoon calendar

The full rollout of multi-factor authentication (MFA) at UWindsor has begun.

MFA was enabled Thursday on all staff, student employee, non-university personnel, and guest UWin Accounts.

The rollout will continue throughout March as follows:

  • Tuesday, March 3: all faculty members, sessional Instructors, post-doctoral fellows, and adjunct professors
  • Weeks of March 9, 16, and 23: all undergraduate students
  • Week of March 30: all graduate students

Email notifications are sent to UWin Account holders prior to MFA being enabled on their accounts. Information Technology Services strongly encourages individuals to set up their MFA options now, however, rather than waiting and possibly forgetting.

“Setting up your MFA options before MFA is enabled on your account is easier,” says Marcin Pulcer, assistant director, client services, IT Services. “While it is possible to set up after enablement, it is harder to do and more frustrating because it interrupts the task you want to complete.”

To set up your MFA options:

  1. Navigate to myprofile.microsoft.com in a web browser and sign in with your UWinID@uwindsor.ca and UWin Account password.
  2. In the Security info box, click the UPDATE INFO link.
  3. Click the + Add method button to add an authentication method.

Authentication methods include Phone – Text me a code, Phone – Call me, Microsoft Authenticator App, and the recently added MFA token. For more information about authentication methods, see www.uwindsor.ca/itservices/mfa-options.

To learn more about MFA, visit www.uwindsor.ca/itservices/multifactor. You can also ask a question or open a UWin Account ticket.

—Ericka Greenham