Text saying UWIN Textbook Pass overlayed with student reading from laptop

UWIN Textbook Pass

Welcome to UWIN Textbook Pass

The University of Windsor, in partnership with Follett Higher Education, is piloting a program designed to lower costs and increase access to required course materials for undergraduate and graduate classes before the first day of classes. The pilot is running for the summer of 2024 with select courses participating.

The UWIN Textbook Pass program will allow students to select all the required course materials for their undergraduate classes for a flat fee, regardless of how much each individual textbook or digital access would cost to rent or purchase separately.

Our UWIN Textbook Pass program is designed to make your academic life easier. With this program, you will have access to all of your course materials, eliminating the need to shop around and ensuring you are fully prepared for your classes!

  • Receive all your course materials before the first day of class
  • Save on the cost of course materials each term
  • Benefit from a highly personalized concierge service

Schedule of Dates to Opt-Out by for FULL refund:

This program gives students the option to opt-out of the program until the add/drop date. 

Opt out of the Intersession and Summer session program. Use your UWIN email and you can create any password you would like.

Inter-Session (6 weeks)  
First Day of Classes May 6
LAST DAY TO OPT-OUT May 12
Last Day of Classes June 17
   
Summer Session (12 weeks)  
First Day of Classes May 6
LAST DAY TO OPT-OUT May 19
Last Day of Classes August 7
   
Summer Session (6 weeks)  
First Day of Classes June 24
LAST DAY TO OPT-OUT June 30
Last Day of Classes August 6

Support 

Primary Support

Please send inquiries to your main Follett Campus Support:

Review the knowledge base articles in the Follett database: Follett Customer Service Center

You can also acccess the virtual bookstore assistant here: Follett Customer Service Center

Technical Support

If your technical support need is related to your University of Windsor device or software, please contact IT Services and complete a ticket submission: https://www.uwindsor.ca/itservices/support

Campus IT phone number is 519-253-3000 ext. 4440. If we are unable to answer your call, please leave a message with your concern and a callback number. We endeavor to return calls within 2 hours during the hours noted below.

We are located in the lower level of the University Computer Centre (UCC). We are open for in-person support during University business days from 8:30 a.m. - 4:30 p.m

Other Technical resources

Knowledge Base Student Support

General Troubleshooting

Follet-Willo Customer Support Channel

You have two ways to opt out of the UWIN Textbook Pass program:

Option 1: Emailed Opt-Out Portal Link Process

You will receive an email from noreply@follett.com 

This email will provide you with directions and a link to the Opt-Out Portal. This email will be sent to your academic uwindsor.ca email. 

Please check your junk or Spam filters for this email.

Once you follow the link from the email, you will be on Your Campus’ Opt-Out Customer Portal Page.

It will ask you to set a Password.

If you are returning to the portal and already have a password, then the portal will take you directly to your courses to choose Opt-Out as shown below.

Once you click SAVE, it will take you to your course with the course materials listed and the option to Opt-Out.

 

Option 2: Opt-Out Portal URL Process

To Opt-Out please follow the link below to our Access Program Opt-Out Customer Portal. 

https://accessportal.follett.com/

Please click on Create Account if this is your first-time logging into the Opt-Out Customer Portal

If you are returning to the portal and already have a password, then enter the portal using your password and academic email, and it will take you directly to your courses to choose Opt-Out as shown below.

First time users, enter your academic .edu email address in the requested email box that pops up and clicks Submit.

An email will be sent directly to your academic .Edu email address.

Follow the link in the email back to the Opt-Out Customer Portal where you will set your password and see your courses like the process described above.

Set your password.

Once you click SAVE, it will take you to your course with the course materials listed and the option to Opt-Out.

Frequently Asked Questions

The following courses are included in the summer 2024 pilot program: 

How it Works 

How does the program work? 

UWIN Textbook Pass program takes the hassle out of getting your course materials because costs are covered as part of the charges on your student account. This allows every enrolled student access to all required materials on or before the first day of class. Once you have selected your courses, your course list will be sent to the Campus Bookstore. The Campus Bookstore gets everything ready for you. All you need to do is check your school email for how to access your course materials for the term.   

Who is participating in the program? 

Select summer and inter-session courses are participating in the UWIN Textbook Pass Program to save students between 20-60% on required course materials! Students in these classes are automatically enrolled and have the opportunity to opt-out or opt back in during the add-drop period. Students who would like to review the option to opt-out of the program, please review the FAQ titled “Is the program required or can I opt-out of the program”.   

How do I get my course materials? 

Once you register for your courses, the bookstore will get everything ready for you! You will receive confirmation emails sharing details to access digital materials in the learning management system. If you have physical materials, the campus store will communicate with you when you can pick up these materials. 

Program Benefits and Costs 

What are the benefits to me?  

There are many benefits to students, including:  

  • 20-60% lower than equivalent pricing for course materials.  

  • Deferred student billing direct to student accounts. 

  • Course materials available day one with no waiting in line with heavy books.   

  • Digital platforms offer key features such as: highlighting, flash cards & note-sharing, leading to greater success in the course.  

  • Reduced stress related to finding and purchasing the correct course materials.  

Will I save money? 

Yes! Students can save between 20% - 60% based on savings at other schools and thanks to the campus store relationships with publishing partners and bulk purchasing power. The program also reduces student stress during the purchasing process and provides a method to easily access, manage and use all course materials regardless of format or cost. 

Materials 

What type of materials will I receive?  

Depending on their classes and the course materials required by the faculty, students may receive a combination of: digital course materials, printed textbooks, printed lab manual or workbooks.    

How often are materials supplied? 

Required materials are supplied at the beginning of each term. The materials will be accessible on or before the first day of class. Please continue to check your school email (from noreply@follett.com) before the start of each term. 

Can I have my printed learning materials shipped to me? 

Yes. For printed materials, you will receive an email (check your UWIN email address) when the materials are ready for pick-up. For an additional fee, you can choose to have materials shipped. Contact your campus store at 2964mgr@follett.com for details. 

Do I get to keep my materials at the end of each term? 

Printed materials are yours to keep at the end of each term. Digital materials can be accessed for a minimum of 180 days. 

Can I choose if I want print or digital materials? 

Print or digital format is determined based on the adopted material for the specific course prior to the start of class. As a student, if you have a preferred format (print or digital) for textbooks, you should first check with your faculty member to see what format has been chosen for the course.   

If it is a digital version, you can contact the 2964mgr@follett.com for available print options.  

If you are a student with a qualified disability requiring print versions or other accommodations, please contact Accessibility Services for more information. 

If my professor has recommended course materials, will those be included in the UWIN Textbook Pass program? 

Only materials identified by your professor as “required” are included in the UWIN Textbook Pass program. All “recommended” materials will be available for purchase separately at the Campus Bookstore.

Opting-Out 

Is the UWIN Textbook Pass program required, or can I opt-out of the program? 

While students are automatically enrolled in the program, you may choose to opt-out and are then responsible for finding/purchasing the materials independently. You must take action to opt-out of the program by following this link: Follett - Customer Portal to use your UWIN email to create an account and click "opt-out".  

How do students opt-out/do they need to opt out each term?  

All students are automatically included in UWIN Textbook Pass program; however, students may opt-out of the program during specified opt-out periods. Students will have the option to opt out of the program at the start of each term. To opt-out:  

  • Follow this link to use your UWIN email to create an account and click "opt-out".  

For all other questions, students should contact their campus store at 2964mgr@follett.com for more information.  

What are the opt-out dates for the summer 2024 pilot program?   

Students are automatically included in the UWIN Textbook Pass program; however, students may opt-out of the program during the following opt-out periods:

Inter-Session (6 weeks)  
First Day of Classes May 6
LAST DAY TO OPT-OUT May 12
Last Day of Classes June 17
   
Summer Session (12 weeks)  
First Day of Classes May 6
LAST DAY TO OPT-OUT May 19
Last Day of Classes August 7
   
Summer Session (6 weeks)  
First Day of Classes June 24
LAST DAY TO OPT-OUT June 30
Last Day of Classes August 6

What if I opted-out by mistake or changed my mind? 

If the opt-out period has not ended, you can opt back in by going to the opt-out portal and choosing “Opt-In”. You can login to the opt-out portal by clicking an opt-out link provided by the school or by checking your school email for the link to the opt-out portal. 

Adding/Dropping/Incomplete Courses 

What if I add or drop a course? 

If you add or drop a course, that information is automatically transmitted to the bookstore.  

  • Added courses: Within 24 hours of adding a course, you will receive an email at their your email address with details to access your digital materials and/or materials are provisioned directly into the LMS. For printed materials, you will receive an email to your school email address letting you know when the new print materials are ready for pick-up.  

  • Dropped courses: For courses dropped prior to the last day to drop/add/opt-out deadline, access to electronic or digital materials will be automatically disabled. Printed materials must be returned to the campus bookstore.  

What if I get an incomplete grade in a course and need additional time to access course materials? 

If that course includes printed material, that material is the student’s to keep. If that course includes digital material, the length of access is dependent on those specific materials. Please contact the Campus Bookstore at 2964mgr@follett.com for details.

Additional Questions

I have questions that were not answered in these FAQs. Where can I get more information?  

Any additional questions, please contact your campus bookstore team at 2964mgr@follett.com.  

How it Works

How does the program work? 

UWIN Textbook Pass program takes the hassle out of getting students’ course materials because costs are covered as part of the charges on their student account. This allows every enrolled student access to all required materials on or before the first day of class. Once they have selected their courses, their course list will be sent to the Campus Bookstore. The Campus Bookstore gets everything ready for them. All they need to do is check their school email for how to access their course materials for the term.   

Who is participating in the summer 2024 pilot program? 

Select summer and inter-session courses are participating in the UWIN Textbook Pass Program to save students between 20-60% on required course materials! Students in these classes are automatically enrolled and have the opportunity to opt-out or opt back in during the add-drop period. Students who would like to review the option to opt-out of the program, please review the FAQ titled “Is the program required or can I opt-out of the program”. 

How do students get their course materials? 

Once the student registers for their courses, the bookstore will get everything ready for them! Students will receive confirmation emails sharing details to access digital materials in the learning management system (Brightspace).  

Program Benefits and Costs 

What are the benefits to faculty?  

There are many benefits to faculty, including:  

  • No restraint on academic freedom as instructors choose their content 

  • Knowing students have the correct book edition and can begin teaching on day one.   

  • Students come to class prepared and can begin homework assignments on day one of class.  

  • Ability to deliver digital materials directly in the campus LMS.   

What are the benefits to students?  

There are many benefits to students, including:  

  • 20-60% lower than equivalent pricing for course materials.  

  • Deferred student billing direct to student accounts  

  • Course materials available day one with no waiting in line with heavy books.   

  • Digital platforms offer key features such as: highlighting, flash cards & note-sharing, leading to greater success in the course.  

  • Reduced stress related to finding and purchasing the correct course materials.  

Will students save money? 

Yes! Students can save between 20% - 60% based on savings at other schools and thanks to the campus store relationships with publishing partners and bulk purchasing power. The program also reduces student stress during the purchasing process and provides a method to easily access, manage and use all course materials regardless of format or cost. 

Materials 

What type of materials will students receive?  

Depending on their classes and the course materials required by the faculty, they may receive a combination of: digital course materials, printed textbooks, printed lab manual or workbooks.  

How often are materials supplied? 

Required materials are supplied at the beginning of each term. The materials will be accessible on or before the first day of class. Students should continue to check their school email (from noreply@follett.com) before the start of each term. 

Can students choose if they want print or digital materials? 

Print or digital format is determined based on the adopted material for the specific course prior to the start of class. Students should check with their faculty member to see what format has been chosen for that course.   

If it is a digital version, students can contact the 2964mgr@follett.com for available print options.  

If a student has a qualified disability requiring print versions or other accommodations, they should contact Accessibility Services for more information. 

Are recommended course materials included in the UWIN Textbook Pass program? 

Only materials identified by the faculty as “required” are included in the UWIN Textbook Pass program. All “recommended” materials will be available for purchase separately at the Campus Bookstore. 

Opting-Out 

Is UWIN Textbook Pass program required, or can students opt-out of the program? 

While all students are automatically enrolled in the UWIN Textbook Pass program, students may choose to opt-out and are then responsible for finding/purchasing their materials independently. Students must take action to opt-out of the program. 

How do students opt-out/do they need to opt out each term? 

All students are automatically included in UWIN Textbook Pass program; however, students may opt-out of the program during specified opt-out periods. Students will have the option to opt out of the program at the start of each term. To opt-out: 

  • Follow this link to use your UWIN email to create an account and click "opt-out". 

For all other questions, students should contact their campus store at 2964mgr@follett.com for more information. 

What are the opt-out dates for this academic year?  

All students are automatically included in the UWIN Textbook Pass program; however, students may opt-out of the program during the following opt-out periods:

Inter-Session (6 weeks)  
First Day of Classes May 6
LAST DAY TO OPT-OUT May 12
Last Day of Classes June 17
   
Summer Session (12 weeks)  
First Day of Classes May 6
LAST DAY TO OPT-OUT May 19
Last Day of Classes August 7
   
Summer Session (6 weeks)  
First Day of Classes June 24
LAST DAY TO OPT-OUT June 30
Last Day of Classes August 6

What if a student opted-out by mistake or changed their mind? 

If the opt-out period has not ended, students can opt back in by going to the opt-out portal and choosing “Opt-In”. They can login to the opt-out portal by clicking an opt-out link provided by the school or by checking their school email for the link to the opt-out portal. 

Adding/Dropping/Incomplete Courses 

What if a student adds or drops a course? 

If a student adds or drops a course, that information is automatically transmitted to the bookstore.  

  • Added courses: Within 24 hours of adding a course, students will receive an email at their school email address with details to access their digital materials and/or materials are provisioned directly into the LMS. For printed materials, students will receive an email to their school email address letting them know when the new print materials are ready for pick-up.  

  • Dropped courses: For courses dropped prior to the last day to drop/add/opt-out deadline, access to electronic or digital materials will be automatically disabled. Printed materials must be returned to the campus bookstore.  

What if students get an incomplete grade in a course and need additional time to access course materials? 

If that course includes printed material, that material is the student’s to keep. If that course includes digital material, the length of access is dependent on those specific materials. Please contact the Campus Bookstore at 2964mgr@follett.com for details.

Additional Questions

I have questions that were not answered in these FAQs. Where can I get more information?  

Any additional questions, please contact your campus store team at 2964mgr@follett.com.  

UWIN Textbook Pass Course Material Information - SAMPLE LANGUAGE FOR FACULTY 

Course Materials

All the required course materials for your classes are being delivered through UWIN Textbook Pass program the campus-wide course materials program. Your student account will be charged automatically, and you will not need to make a separate purchase.  

(Choose the applicable message for the applicable course, you will be advised by Follett which delivery method will be provided for your selected material):  

  • For this course we will be using a digital eBook accessed through BryteWave, powered by RedShelf. You will receive an email directly from BryteWave donotreply@redshelf.com, with a link to access your account. Please follow directions in the email to access your virtual bookshelf. The first time you access the eBook you will see a screen prompting you to “View Course Materials”. 

OR;  

  • For this course we will be using a physical (print) book. You will receive an email confirming your materials are ready for pickup from the Campus Bookstore. Upon receipt of the email, please bring your Student ID to the online order pickup area at the campus store to pick up your print course materials. Note: If you drop this course on, or before, the last day of the ADD/DROP period (check the academic calendar here), when you return your physical course material to the campus store, your account will be refunded. 

OR;  

  • For this course we will be using courseware through Follett-Willo. You will have direct codeless access to your courseware material through your Brightspace D2L course shell. An email will be sent to your campus email address prior to classes starting to provide step-by-step instructions.

If you wish to opt-out of this program, please follow the steps below by the following dates:

Session Opt-Out Date
Inter-Session (6 weeks) May 12
Summer Session (12 weeks) May 19
Summer Session (6 weeks) June 30

1. Go to Opt-Out Portal https://ACCESSPortal.follett.com:443/2964 
2. Create an account using your student email account 
3. Select Opt-Out to opt-out of the entire program. You will have an opportunity to opt back in if you choose to do so. 
4. You can also Opt-Out from the student-specific link provided in the email from noreply@follett.com.

Important: If you Opt-Out, you will no longer have access to your digital materials and will need to purchase materials on your own. If you have physical (print) materials that you have already picked up from the campus store, please return the physical material(s) before opting-out. 

If you have any questions about the UWIN Textbook Pass program or the charge to your student account, please contact the campus store by phone at 519-973-7018 or via email at 2964mgr@follett.com.  

To provide feedback on the pilot or if you have a question relating to the UWIN Textbook Pass program please email campusservices@uwindsor.ca