Technical Support

Help & Support

Active Maintenance

UWindsor Drupal Webforms Moving to TouchNet for Ecommerce

On the morning of Monday May 16th, we will be migrating our Drupal webforms over to the new TouchNet ecommerce solution that UWindsor has partnered with.  You should not experience any significant downtime but users may notice that the payment processing page looks different than it did under our previous vendor.

Should you encounter any issues during the migration process or once the new TouchNet ecommerce solution is implemented, please let us know by opening a service ticket and we will investigate as soon as we are able.

Contact the IT Service Desk


Call Us 

Our phone number is 519-253-3000 ext. 4440. If we are unable to answer your call, please leave a message with your concern and a callback number. We endeavor to return calls within 2 hours during the hours noted below.

Our Intersession/Summer 2022 extended hours are:

  • Monday to Friday 8:30 a.m. – 8:00 p.m.
  • Saturday and Sunday 8:30 a.m. – 4:30 p.m.
Live Chat with Us

Use the Live Chat button in the bottom right corner to reach us.

Our Intersession/Summer 2022 live chat hours are*:

  • Monday to Friday 10:00 a.m. – 7:30 p.m.
  • Saturday and Sunday 9:00 a.m. – 4:00 p.m.

* Subject to staffing availability after regular business hours.

Visit Us 

We are located in the lower level of the University Computer Centre (UCC). We are open for in-person support during University business days from 8:30 a.m. - 4:30 p.m.  

Self-Service


Knowledge Base 

The Knowledge Base is a collection of articles that contain answers to frequently asked questions (FAQs) and provide solutions to common issues. Please browse or search the Knowledge Base for a solution to your issue or an answer to your question before you open a ticket.

Go To Knowledge Base
Questions

The Questions forum is intended for general “How do I ...?” type questions. Questions and answers posted on the forum are visible to all users who sign in so should not include sensitive information.

If you require assistance with a specific issue, please open a ticket.

Ask a Question
Open a Ticket

If you require assistance with a specific issue that you've encountered, please use the button below to open a ticket.

Open a Ticket