Self-Service
The Knowledge Base is a collection of articles that contain answers to frequently asked questions (FAQs) and provide solutions to common issues. Please browse or search the Knowledge Base for a solution to your issue or an answer to your question before you open a ticket.
Go To Knowledge BaseThe Questions forum is intended for general “How do I ...?” type questions. Users who sign in should not include sensitive information as both questions and answers posted are visible.
If you require assistance with a specific issue, please open a ticket.
Ask a QuestionContact the IT Service Desk
Our phone number is 519-253-3000 ext. 4440. If we are unable to answer your call, please leave a message with your concern and a callback number. We endeavor to return calls within 2 hours during the hours noted below.
Our Fall 2023 extended hours are:
- Monday to Friday 8:30 a.m. – 8:00 p.m.
- Saturday and Sunday 8:30 a.m. – 4:30 p.m.
Use the Live Chat button in the bottom right corner to reach us.
Our Fall 2023 live chat hours are*:
- Monday to Friday 10:00 a.m. – 7:30 p.m.
- Saturday and Sunday 9:00 a.m. – 4:00 p.m.
* Subject to staffing availability after regular business hours.
We are located in the lower level of the University Computer Centre (UCC). We are open for in-person support during University business days from 8:30 a.m. - 4:30 p.m.
Please note, we will be closed for in-person visits over the holiday recess.
If you require assistance with a specific issue that you've encountered, please use the button below to open a ticket.
Open a Ticket