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Technical Support

Help & Support

Contact the IT Service Desk

Call Us 

Our phone number is 519-253-3000 ext. 4440.

Our Winter 2022 extended hours are:

  • Monday to Friday 8:30 a.m. – 8:00 p.m.
  • Saturday and Sunday 8:30 a.m. – 4:30 p.m.
Live Chat with Us

Use the Live Chat button in the bottom right corner to reach us.

Our Winter 2022 live chat hours are*:

  • Monday to Friday 10:00 a.m. – 7:30 p.m.
  • Saturday and Sunday 9:00 a.m. – 4:00 p.m.

* Subject to staffing availability after regular business hours.


Knowledge Base 

The Knowledge Base is a collection of articles that contain answers to frequently asked questions (FAQs) and provide solutions to common issues. Please browse or search the Knowledge Base for a solution to your issue or an answer to your question before you open a ticket.

Go To Knowledge Base

The Questions forum is intended for general “How do I ...?” type questions. Questions and answers posted on the forum are visible to all users who sign in so should not include sensitive information.

If you require assistance with a specific issue, please open a ticket.

Ask a Question
Open a Ticket

If you require assistance with a specific issue that you've encountered, please use the button below to open a ticket.

Open a Ticket