Technical Support

Help & Support


Knowledge Base 

The Knowledge Base is a collection of articles that contain answers to frequently asked questions (FAQs) and provide solutions to common issues. Please browse or search the Knowledge Base for a solution to your issue or an answer to your question before you open a ticket.

Go To Knowledge Base

The Questions forum is intended for general “How do I ...?” type questions. Users who sign in should not include sensitive information as both questions and answers posted are visible.

If you require assistance with a specific issue, please open a ticket.

Ask a Question

Contact the IT Service Desk

Call Us 

Our phone number is 519-253-3000 ext. 4440. If we are unable to answer your call, please leave a message with your concern and a callback number. We endeavor to return calls within 2 hours during the hours noted below.

Our Winter 2024 extended hours are:

  • Monday to Friday 8:30 a.m. – 8:00 p.m.


Live Chat with Us

Use the Live Chat button in the bottom right corner to reach us.

Our Winter 2024 live chat hours are*:

  • Monday to Friday 10:00 a.m. – 7:30 p.m.

* Subject to staffing availability after regular business hours.


Visit Us 

We are located in the lower level of the University Computer Centre (UCC). We are open for in-person support during University business days from 8:30 a.m. - 4:30 p.m. 

Please note, we will be closed for in-person visits over the holiday recess. 

Open a Ticket

If you require assistance with a specific issue that you've encountered, please use the button below to open a ticket.

Open a Ticket