Help with Technology Tools
Students who need help and support with a tool can be directed to the following resources. Please note, not all these tools are supported by the University of Windsor, as noted below.
Outlook 365 Email:
- The Microsoft help page includes a searchable database of information: https://support.microsoft.com/en-us/outlook?ui=en-us&rs=en-us&ad=us
- The IT Services Support page includes a searchable database of information specific to UWindsor: https://www.uwindsor.ca/itservices/support
Microsoft Teams:
- The Microsoft Teams information page includes a Quick Start Guide for using Teams.
- The UWindsor IT Services Support page includes in-depth set up and usage instructions that are especially helpful to faculty and the advanced student user: Using Microsoft 365 Groups, Teams and Stream for Courses
Zoom (Note: Zoom is not a UWindsor supported application):
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Zoom’s support site includes many video tutorials: https://support.zoom.us/hc/en-us
Google Docs (Note: Google Docs is not a UWindsor supported application for faculty and staff. As both students and faculty have access to the Microsoft 365 Apps suite, Microsoft 365 is the recommended and supported platform.)
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The Google Docs support page includes training and support as well as a handy cheat sheet: https://support.google.com/a/users/answer/9282664?hl=en
Other Technology Help
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For students experiencing financial hardship due to COVID-19 and/or are unable to afford the necessary equipment to participate in the online EL activity, direct them to Student Awards and Financial Aid: https://www.uwindsor.ca/studentawards/415/covid-19-updates
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For accessibility issues, direct students to Student Accessibility Services: https://www.uwindsor.ca/studentaccessibility/297/student-information
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Students can contact IT Services for help with any of the supported applications.