Help with Technology Tools
Students who need help and support with a tool can be directed to the following resources. Please note, not all these tools are supported by the University of Windsor, as noted below.
Blackboard support for students can be found at: http://apps.medialab.uwindsor.ca/ctl/bbproject/student-help.html
Blackboard’s Virtual Classroom:
Add the student Virtual Classroom tutorial to your Blackboard site and then direct students to it. This video shows you how to add the tutorial to your site: https://youtu.be/7yUmsVZXNGE
Outlook 365 Email:
- The Microsoft help page includes a searchable database of information: https://support.microsoft.com/en-us/outlook?ui=en-us&rs=en-us&ad=us
- The IT Services Support page includes a searchable database of information specific to UWindsor: https://www.uwindsor.ca/itservices/support
- The Microsoft Teams information page includes a Quick Start Guide for using Teams.
- The UWindsor IT Services Support page includes in-depth set up and usage instructions that are especially helpful to faculty and the advanced student user: Using Microsoft 365 Groups, Teams and Stream for Courses
Zoom (Note: Zoom is not a UWindsor supported application):
Zoom’s support site includes many video tutorials: https://support.zoom.us/hc/en-us
Google Docs (Note: Google Docs is not a UWindsor supported application for faculty and staff. As both students and faculty have access to the Microsoft 365 Apps suite, Microsoft 365 is the recommended and supported platform.)
The Google Docs support page includes training and support as well as a handy cheat sheet: https://support.google.com/a/users/answer/9282664?hl=en
Other Technology Help
For students experiencing financial hardship due to COVID-19 and/or are unable to afford the necessary equipment to participate in the online EL activity, direct them to Student Awards and Financial Aid: https://www.uwindsor.ca/studentawards/415/covid-19-updates
For accessibility issues, direct students to Student Accessibility Services: https://www.uwindsor.ca/studentaccessibility/297/student-information
Students can contact IT Services for help with any of the supported applications.