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COVID-19 Updates

For up-to-date information on the University of Windsor’s response to COVID-19, please access https://www.uwindsor.ca/returntocampus/

If you are student in distress, please take advantage of the following services:

1. The Student Counselling Centre has moved to phone counselling appointments.

Please contact them at 519-253-3000, ext. 4616

2. keep.meSAFE: Download the free MYSSP app, or call 1-844-451-9700

3. Good2Talk: 24 Hour Student Helpline - 1-866-925-5454

4. WellTrack: Visit signup.mywelltrack.com. Access code = WINDSOR.

5. Community Crisis Centre at Windsor Regional Hospital Ouellette campus.

This includes a 24-hour crisis telephone line - 519-973-4435

SERVICES AVAILABLE:

You may reach our office at: (519) 253-3000 Ext. 3300

NOTE: Wednesday, December 14, 2022, the office hours will be 10:30 am - 4:00 pm.

Service effective March 28, 2022:
Monday, Tuesday & Friday: 1:00 p.m. - 4:00 p.m.
Wednesday & Thursday: 9:00 a.m. - 12:00 p.m.; 2:00 p.m. - 4:00 p.m.

Please direct your initial question to ask.uwindsor.ca as there may be a knowledge base article that may answer your question.

In order to better assist you, please always include your UWindsor Student Number in your communications.

Students should complete their UWinAward Student Application/Profile via UWinsite Student > Student Homepage > Award Profile to be matched with eligible funding opportunities.

Additional Information for Domestic Students who are experiencing financial hardship.

Additional Information for International Students who are experiencing financial hardship.

Documents may be faxed, sent as an attachment through ask.uwindsor.ca, placed in our drop-box located in the lobby of CHT or mailed to:

Student Awards & Financial Aid
University of Windsor
401 Sunset Ave. CHT Room 102
Windsor, ON N9B 3P4

Fax: (519) 973-7087

Submit a service request with an attachment: https://ask.uwindsor.ca/

Email: ask@uwindsor.ca

To visit the Student Awards & Financial Aid Office, the following steps MUST be taken:

Effective May 1, 2022, steps 1), 2) and 5) are optional.  Masks however, must still be worn at all times.

(Optional) 1) Complete the Safe Lancer App to receive your Green Approved Badge.  For additional information on the protocols that are in place to visit the campus in person, click here.  Information on the 'Return to Campus' procedures and 'Vaccination Policy' can be found on the University of Windsor website https://www.uwindsor.ca/returntocampus/.  If you do not have a Green Badge, you can't visit us in person and you will need to address your issue using one of our remote services available.  

(Optional) 2) Proceed to campus only if you have completed the Safe Lancer App and have an APPROVED badge.  Access to Chrysler Hall Tower is available by entering through the NORTH doors of Chyrsler Hall North, facing the Leddy Library parking lot or, with a student id access card, via the main doors to Chrysler Hall Tower, on Monday - Thursday, between the hours of 9:00 a.m. - 4:00 p.m.

3) Remember, students may drop off documents in our drop-box located in the lobby of Chrylser Hall Tower and do not need to get in the queue to complete this task.

4) Be sure that you have government issued photo ID or your UWIN ID card.  We will not be able to serve you in person if you don't have proper identification.

(Optional) 5) Once you are cleared to visit the campus, scan the QR Code below using a mobile device or click on the QR code. Use our queing system to register and to place yourself in our virtual line in order to visit the office for in-person service related to your government financial aid file, scholarships or bursaries.  We are available for in-person service during the following hours:

SAFA Service Hours

 Monday  1:00PM - 4:00PM
 Tuesday  1:00PM - 4:00PM
 Wednesday   9:00AM - 4:00PM
 Thursday  9:00AM - 4:00PM
 Friday   1:00PM - 4:00PM

 

To enter our in-person service queue with the Student Awards or the Financial Aid office, please scan this QR Code or click if using a mobile device:

If you feel that you need to talk to someone about your situation, please take the following steps:

1)  Try asking your question using https://ask.uwindsor.ca.  We have many knowledge base articles that might be able to assit you with you question.

2) Log in to https://ask.uwindsor.ca to submit a service request and a Student Awards or Financial Aid Representative will respond to your inquiry as soon as possible.

3) Call our office during our phone service hours.  A Student Award or Financial Aid Representative may be able to resolve your issue over the phone.

4) If options 1) through 3) do not resolve your issue,  we will schedule you a virtual Teams meeting/appointment with a Student Awards or Financial Aid Specialist for a time that is mutually convenient.

 

UWinAward Profile/Application Support

Here is the schedule for our virtual drop-in sessions available for students who require assistance with their UWinAward Profile/Application for bursary and scholarship applications.

Important Notes:

  • We will attempt to return messages and service requests within 2 business days where possible.  In September, January & May however, our response time may be closer to 7-10 business days.

  • Please do not leave/send multiple messages/emails as this will delay our response time.