A survey of its client base is intended to help the registrar’s office improve services to students, staff and faculty, says Beth Oakley, assistant registrar, records and client services.
“In the fall, we conducted a survey of students who accessed our services and now we want to hear from faculty and staff,” she says. “The survey results will guide our efforts to meet the standards of excellent service the University has established.”
In addition to specific questions, the survey provides an opportunity for respondents to make open-ended suggestions addressing their own concerns.
“We’re hoping that the campus will give us input on how we can move forward to improve how we provide service,” says Oakley.
The online survey has received clearance from the Research Ethics Board and is anonymous; Oakley estimates it should take only two to three minutes to complete.
To take the survey, visit http://fluidsurveys.uwindsor.ca/s/registrarssurvey13/ or check your UWindsor e-mail for an invitation to participate.