Distribution Services

Package Pickup Process

1. Wait for email notification with QR code or pickup instructions
2. Smart Lockers: Located 1st floor hallway near rooms 1118 & 1120
3. Office Pickup: Come to Room G106 with notification email

Processing Time: Please allow time for packages to be processed before pickup

Important Notes for Students

• Do NOT drop packages at the old Maintenance building location
• All interactions should be at Room G106 in Lambton/Erie basement
• Bring your notification email and student ID when picking up
• For residence mail services, visit: Residence Mail Information

 

• For Postage Rates, you can find them published on the  Canada Post - Postage Stamp Rates

Daily Schedule

• 8:30 AM: Incoming mail received from Canada Post
• Morning: Mail sorted and delivered with inter-office mail
• 1:00 PM: Cutoff for same-day outgoing mail/courier pickup
• 2:00 PM - 3:30 PM: Courier pickups (times vary by carrier)

Holiday Hours & Closures

Winter Break 2025-2026:

• December 24-31, 2025: CLOSED
• January 1-4, 2026: CLOSED
• January 5, 2025: Regular hours resume

Note: No mail delivery or courier service during closure dates. Services resume on next business day

Sending Mail - Requirements

• Department name must be on all envelopes
• Sort and bundle mail by type: Campus, Canadian, U.S.A., International
• Use tape to seal envelopes (no staples)
• Include: Recipient name, faculty/department, building & room number

Receiving Mail/Packages

• Include departmental name and building on all incoming shipments
• Provide charge account number for billing
• Contact Shipping & Receiving (ext. 2859) for large packages

Special Services

• Mass Mailings: Notify 2-4 days in advance, ensure envelopes face same direction
• Large Pickups: 4+ bins? Call ext. 2017, 2016, or 2019 to arrange special pickup
• Bulk Store Orders: Require 1-2 days notice
• IUTS Service: Free inter-university mail to Ontario university libraries (correspondence only)
• If you require “interoffice” envelopes and/or courier supplies, please contact Distribution staff. 

Important Restrictions

• Personal shipments are prohibited on university accounts
• No PO Box addresses for courier shipments
• Canada Post Express Courier services no longer offered
• Regular mail over 500g must use third-party courier

Billing

• All inbound and outbound mail/packages must include the shipper/receiving name, departmental name, and charge account number on it. 
• All courier services receipts are sent to Accounts Payable for processing. 
• For billing inquiries contact Accounts Payable at extensions 2120, 2123.

The University has preferred rates with four courier services. All waybills must be generated digitally through courier websites.

Courier (Instructions)	Pickup Frequency	Best For	Contact
Purolator	Twice Daily	National shipments	1 (888) 744-7123
UPS	Twice Daily (~12PM)	USA & International
FedEx	Once Daily (2-3:30PM)	General Shipments	1-800-463-3339
DHL	Once Daily (2-3:30PM)	UAE & Arabic countries	1 (800) CALL-DHL

If you have an urgent shipment, you have the option to drop it off at your courier's location. 

International Shipments

Required for US & International:

• Complete customs declaration form
• 3 copies of commercial invoice for international packages
• Full address details (no PO boxes)

Export Assistance: Contact courier services directly for export help

For detailed customs info: Customs webpage or customs@uwindsor.ca

US Orders Alternative

International orders that cannot ship directly to campus can be sent to a US warehouse. Contact customs@uwindsor.ca for warehouse details.

Q: What time can I drop off mail/parcels at your office?

Between 1:00-3:30 PM.

Q: My package shows delivered but I haven't received it. What should I do?

You'll need the tracking number.

• Canada Post: Delivers daily to Distribution Dept. (ext. 2016)
• Other couriers: Deliver to Shipping at 2601 Union St. (ext. 2859)
• Residence students: Wait for email notification before coming to pick up

Q: Who handles my departmental deliveries?

Shipping and Receiving. Extension 2859 or shipping@uwindsor.ca

Q: I received a notice about fees instead of my package. What now?

This notice is for charges between you and the carrier (COD, import fees, customs fees). We cannot process payment for you.

• Canada Post: Follow their instructions for payment and pickup location
• Other couriers: They provide payment instructions, then deliver to pickup depot

You must handle payment directly with the carrier using the notice and your government ID.

Q: When do couriers pick up outgoing packages?

Distribution cutoff is 1:00 PM. We transport parcels to Shipping Department where:

• UPS: ~12:00 PM
• All others: 2:00-3:30 PM

Q: Can I recycle batteries and toner cartridges?

Yes! Bring used batteries and toner cartridges to the Chemical Control Centre for recycling, located in Room B-37C Essex Hall.

Q: I received a "notice" regarding fees owing instead of my parcel with instructions to release my package. What do I do?

This is for a related charge that needs to be processed between the recipient and the carrier before releasing the parcel.  It may be due to such things as Cash On Delivery, Import Fees, Customs Fees, etc. We cannot receive payment and get it for you; it must be done by you (bring the slip or a copy of it, and your government ID).

Canada Post notifies you of the amount and pick-up location for your package. All other couriers provide instructions on how to pay and then drops off the package at the pickup location/depot.

 

An inter-university mail service (correspondence only) to all Ontario university libraries is available through the Mailroom at no charge.

Mail is picked up daily, Monday to Friday at the Leddy Library, only if the amount of mail being forwarded to a particular institution warrants a shipment. IUTS mail should be bundled and appropriately labelled, along with other campus mail.