Mission & Vision
The University of Windsor Customs Department is responsible for carrying out processes related to importing goods into Canada while adhering to all government laws, regulations and policies.
Our Customs and Sales Tax clerk is the point of contact to coordinate and assist will all necessary documentation required by various customs regulations including commercial invoices, customs invoices, packing lists, NAFTA certificates, certificates of origin, and various mandatory permits and certificates required for special shipments.
The Custom’s Department will investigate and provide HS classification (or tariffs) and works to ensure accurate and timely clearance of goods entering Canada.
Countries with NAFTA Trade Agreements include:
- United States (Download the Certificate of Origin)
- Mexico (Download the Certificate of Origin)
- Costa Rica (Download the Certificate of Origin)
- Chile (Download the Certificate of Origin)
Canada’s Customs Requirement states if you are placing an order over $2,500 CDN and it was manufactured in a country that has a Trade Agreement with Canada, you must request a Certificate of Origin. This is to be completed by the Manufacturer/Vendor and must be received before we can claim the preferential treatment.
If the goods are valued under $2,500 CDN and manufactured in North America, the following statement must be printed on the invoice:
“I certify that the goods referenced in this invoice comply with the origin requirements specified for these products in the North American Free Trade Agreement, and that further processing or assembly outside the territories of the parties has not occurred subsequent to processing or assembly in the NAFTA region”
Personal items are NOT to be shipped to the University’s mailing address and should be sent to one’s home address. Personal items being shipped to the University's U.S. warehouse will NOT be cleared and transported to Canada by the University's Customs Department.
We recommend that all personal items be shipped to one's home address.
Goods Purchased in the U.S.A.
All declarable goods purchased in the U.S. can be shipped to the University’s U.S. Warehouse address:
University of Windsor
Name of Your Department
14300 Henn Street
*A Customs Import form is also required when declaring goods purchased in the U.S.A.
Goods Purchased Outside of the U.S.A.
All declarable goods purchased outside of the U.S. should be shipped directly to Canada:
University of Windsor
401 Sunset Avenue
The following is a list of declarable goods:
- Software (including printed material on discs)
- VHS, DVD and CD’s
- Chemicals and Biological items (including free samples)
- Sound recordings
- All returns
If you are unsure whether your package is considered a “Declarable Good”, email email@example.com or at 519-253-3000 x2083.
The courier goes to our U.S. warehouse daily and brings back the goods once customs documentation has been prepared.
We strive to provide prompt service but due to extenuating circumstances (traffic, mechanical breakdowns, customs delays, etc.) we cannot guarantee goods will arrive at the University before shipping and receiving closes for the day. Due to these circumstances, arrange for Perishable and Rush Shipments to be delivered to the warehouse at the beginning of the week. Wednesday morning is the latest day that perishable or rush shipments should arrive at the warehouse in order to be cleared by customs and delivered to shipping and receiving by the end of Friday.
An Import is a shipment containing item(s) that are purchased outside of Canada. All items must clear Customs regardless of the value (items valued at no charge will still require a realistic value for customs purposes.) An Import form must be filled out and is required to avoid delays in processing.
Donations being imported require the following information:
- A letter on the donor’s letterhead clearly stating a description of the goods, verification that items being imported are a donation;
- A realistic value;
- Country of manufacture (where item(s) were made; not the country they were purchased from)
All goods purchased within the U.S. and outside of the U.S. require a Customs Import form.
Chrysler Hall Tower, 4th Floor
401 Sunset Avenue
Windsor, Ontario Canada N9B 3P4
Phone: (519) 253-3000 ext. 2083
FAX: (519) 973-7080
Hours of Operation: Monday to Friday 8:30 AM to 4:30 PM