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computer screen displaying Self-Service Client Portal

The UWindsor Self-Service Client Portal will change to single sign-on Monday, May 2. The Client Portal is used by Information Technology Services, Finance, and a few other departments for service issue and request tracking through tickets submitted by faculty, staff, and students, as well as project and asset management. The portal also hosts hundreds of knowledge base articles that contain answers to frequently asked questions and provide solutions to common issues.

When seeking help and creating a ticket, campus users who have already signed into their centrally managed device with their UWin Account will automatically be logged in to the Client Portal. Users who are not signed in will be prompted to use their UWin ID (UWinID@uwindsor.ca) and password. Those without UWin IDs can still request help by using this ticket.

The transition to single sign-on removes a step for users accessing the client portal’s ticketing system, provides continuity across UWindsor platforms, and improves security.

Individuals experiencing Client Portal single sign-on issues may contact the IT Services Desk via live chat found in the bottom right corner of uwindsor.ca/itservices, or www.uwindsor.ca/itshelp, or by phone at 519-253-3000, ext. 4440.

moving trucks

Only four days left to migrate or download any remaining files, documents, or data from the UWindsor-hosted Google accounts. All accounts and associated data will be deleted after April 30.

Read more about who it affects and how to move files on the IT Services webpage.

touchnet screen

The University of Windsor’s new e-commerce payment process system: TouchNet, a global payment company, launched Thursday online.

This system offers benefits that include a new student account centre within UWinsite Student, pre-authorized debit functionality, the ability to pay with a credit card, and the opportunity for students to provide access to an authorized user for their financial accounts.

“The new e-commerce system brings the University payment experience in line with what our students expect from a payment platform,” says John Osborne, assistant director for business solutions and systems in Information Technology Services. “It has a very intuitive user interface, providing a great enhancement for students when making payments in our UWinsite Student System.”

The Finance and IT Services teams, along with several campus departments, worked on the payment modernization project over the last few months.

“We are grateful for the group’s collaboration on this project. The team’s dedication made the launch possible, and the new e-commerce system improves the payment experience,” says Chris Lanoue, manager of financial services.

If you experience an issue with UWinsite Student or the new student account centre, open a ticket to route it to the right area for help.

trucks

Only nine days left to migrate or download any remaining files, documents, or data from the UWindsor-hosted Google Drive. All accounts and associated data are subject to deletion after April 30.

UWindsor students should review their Google accounts and save files elsewhere before they get deleted, if they:

  • received an email listing failed files after the 2020 migration process;
  • have used Google products like Sheets or Docs, which saves to Google Drive, after the migration process; or
  • have continued to use their Google account for storage after the migration process.

Faculty and staff who activated UWin Gmail accounts for collaboration purposes and want to keep files they have stored on Google Drive need to transfer them to OneDrive or download them prior to the deadline.

Alumni who still have files on the UWindsor-hosted Google Drive can download them in their preferred location.

A webpage is available providing details about the Google Services retirement and instructions on how to transfer or download your files.

Microsoft file storing and sharing best practices

Information Technology Services recommends saving files in a team’s SharePoint folder, so they are accessible to the entire team. This eliminates the need to ask co-workers or employees for files, ensures team members are working from the most recent file, and allows the file link to be easily shared within a team or with others. It also reduces the risk of losing a file completely if a student, staff, or faculty member leaves the University.

Note: files in a personal OneDrive folder are not accessible by others unless specifically shared.

moving trucks

Members of the campus community must migrate or download any remaining files, documents, or data they want from the UWindsor-hosted Google Drive by April 30. Information Technology Services will start deleting accounts after this date.

UWindsor students should review their Google accounts and save files elsewhere before they get deleted, if they:

  • received an email listing failed files after the 2020 migration process;
  • have used Google products like Sheets or Docs, which saves to Google Drive, after the migration process; or
  • have continued to use their Google account for storage after the migration process.

Faculty and staff who activated UWin Gmail accounts for collaboration purposes and want to keep files they have stored on Google Drive need to transfer them to OneDrive or download them prior to the deadline.

Alumni who still have files on the UWindsor-hosted Google Drive can download them to their computers for storage in their preferred location.

IT Services has posted details about the Google Services retirement to this website, along with instructions on how to transfer or download files.