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System Status & Notifications

(Resolved) Intermittent network outages due to DNS issues

UPDATE: Issue has been resolved as of the evening of Wednesday, September 23rd.

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The University is experiencing network outages due to intermittent failures of the domain naming service (DNS) on campus. IT Services staff are investigating the issue in concert with our vendor support partner.

DNS is used to translate friendly web names (like www.uwindsor.ca) to network addresses so your computer can connect to the server. Symptoms of the problem include not being able to connect to Outlook, cannot browse websites on the Internet, unavailability of campus resources like Blackboard or UWinsite, or not able to remote desktop to on-campus computers. Other services may be partially available or functioning abnormally.

Occurrences:
There have been outages overnight Sep 22 and Sep 23, as well as two outages during the afternoon Sep 23.

If you wish to report an issue, please contact the IT ServiceDesk at ext 4440.

Resolved: Services unavailable due to DNS issue

Multiple services are not functioning correctly due to a problem with the domain naming service (DNS) on campus. IT Services staff are investigating the issue.

DNS is used to translate friendly web names (like www.uwindsor.ca) to network addresses so your computer can connect to the server. Symptoms of the problem include not being able to connect to Outlook, cannot browse websites on the Internet, unavailability of campus resources like Blackboard or UWinsite, or not able to remote desktop to on-campus computers.

Update: The problem was resolved at around 9:30am.

If you are still experiencing an issue, please contact the IT ServiceDesk at ext 4440.

 

Internet outage Sep 17 00:00-06:00am

The University's Internet connection will be interrupted periodically on Thursday September 17 between 12:00 midnight and 6:00am while our service provider performs fibre cable maintenance. The interruptions may last for as long as 4 hours. This is a continuation of the work started on September 16.

During this time, the University will be disconnected from the Internet and all other networks. Users on the Internet will not be able to reach our website and users on campus (such as in Residence) will not be able to get to the Internet.

Blackboard Learn will be unavailable until 6:30am because of this Internet outage.

If there are still issues with connectivity after 8:00am, please contact the IT Service Desk by calling 519-253-3000 x4440.

Internet outage Sep 16 00:00-02:00am

There was an Internet outage to campus overnight while our service provider performed fibre cabling maintenance. The outage lasted from approximately 12:00am to 2:00am.

During this time, the University was disconnected from the Internet. No users from the Internet could reach campus resources and users on campus, such as in Residence, were unable to access the Internet.

There will be another maintenance window from 00:00-06:00am Thursday September 17 as our service provider continues maintenance work on the fibre plant.

Internet Outage Sep 15 10:45-11:05am
There was a brief internet outage to the entire UWindsor campus that started 10:45am am on Tuesday and lasted approximately 20 minutes.  IT Services immediately investigated the issue and confirmed that the issue originated from our internet service provider (ISP).  This issue has since been resolved and are currently working with our ISP to follow up on root cause and actions to prevent future re-occurrence.
VPN service for mobile devices unavailable starting Sep 15

The mobile VPN service will be unavailable starting Tuesday, September 15 while we work on transitioning licencing to a long-term subscription. The GlobalProtect VPN service running on https://mobilevpn.uwindsor.ca provides VPN service for Android, iOS (Apple) and Linux devices. We anticipate the issue to be resolved in the next couple of days.

The VPN service for desktops running on https://networklogin.uwindsor.ca is not affected by this issue.