System Status & Notifications
Changes to student email bring additional capacity and performance
Information Technology Services will be making changes to the University’s student email system UWinGmail on Tuesday, May 05. No outages are anticipated as part of the upgrades. IT Services expects the email system to be more usable and robust as well as able to handle higher volumes with faster delivery times.
As part of the changes, student who receive daily Spam Digest emails will now need to check their Spam folders in UWinGmail for any potential missed emails.
As part of the changes, student who receive daily Spam Digest emails will now need to check their Spam folders in UWinGmail for any potential missed emails.
Resolved: DDoS attack caused connections to drop (2:09-2:20pm)
At approximately 2:09pm the University firewalls were hit by a Distiributed Denial of Service attack that led to connections being dropped.
This affected VPN connections and may have also affected other applications such as Blackboard Collaborate.
Service appears to be back to normal and the attack has stopped. If you are still experiencing issues, please contact the Service Desk at ext. 4440.
(Edit 4:13pm: This notice was updated to reflect that it was DDoS attack that cause the issue.)
eGAS Maintenance
eGAS will be taken down for emergency maintenance today at 1:25pm for around 15-30 minutes. During this time eGAS will not be accessible.
Network maintenance Thu Dec 03 7:30-8:00am
IT Services will be performing network maintenance Thursday December 03 from 7:30-8:00am. This activity is not expected to cause a service outage.
If there is a problem, there could be a short 2-3 minute outage while the configuration is reverted. This would affect many campus services such as Blackboard, campus websites and the myUWindsor portal.
If you experience problems after 8:00am, please contact the IT ServiceDesk at ext. 4440.
If there is a problem, there could be a short 2-3 minute outage while the configuration is reverted. This would affect many campus services such as Blackboard, campus websites and the myUWindsor portal.
If you experience problems after 8:00am, please contact the IT ServiceDesk at ext. 4440.
VPN software upgrade Thu Nov 19
The University’s GlobalProtect Virtual Private Network (VPN) software will be upgraded at 6:00 a.m. Thursday, November 19.
The current version of GlobalProtect client 5.0.5, will be replaced by version 5.1.7, which offers support for the latest versions of macOS 11.0 (Big Sur) and Windows 10.
This upgrade will result in existing VPN connections being disconnected and users will be prompted to upgrade the GlobalProtect VPN client when they connect. Configuration should be maintained. If you are prompted to reboot or enter the configuration again, however, please see the appropriate link for your operating system:
• Windows
• macOS
If you have any questions or need additional information, please contact the IT Service Desk by opening a ticket, calling 519-253-3000 ext. 4440 or using the live chat feature available in the bottom right corner of this page.
FORMATTING NOTES:
- link " GlobalProtect Virtual Private Network (VPN) software" to https://uwindsor.teamdynamix.com/TDClient/1975/...
- bold "6:00 a.m. Thursday, November 19"
- link "Windows" to https://uwindsor.teamdynamix.com/TDClient/1975/...
- link "macOS" to https://uwindsor.teamdynamix.com/TDClient/1975/...
- link "opening a ticket" to https://uwindsor.teamdynamix.com/TDClient/1975/...
The current version of GlobalProtect client 5.0.5, will be replaced by version 5.1.7, which offers support for the latest versions of macOS 11.0 (Big Sur) and Windows 10.
This upgrade will result in existing VPN connections being disconnected and users will be prompted to upgrade the GlobalProtect VPN client when they connect. Configuration should be maintained. If you are prompted to reboot or enter the configuration again, however, please see the appropriate link for your operating system:
• Windows
• macOS
If you have any questions or need additional information, please contact the IT Service Desk by opening a ticket, calling 519-253-3000 ext. 4440 or using the live chat feature available in the bottom right corner of this page.
FORMATTING NOTES:
- link " GlobalProtect Virtual Private Network (VPN) software" to https://uwindsor.teamdynamix.com/TDClient/1975/...
- bold "6:00 a.m. Thursday, November 19"
- link "Windows" to https://uwindsor.teamdynamix.com/TDClient/1975/...
- link "macOS" to https://uwindsor.teamdynamix.com/TDClient/1975/...
- link "opening a ticket" to https://uwindsor.teamdynamix.com/TDClient/1975/...
GlobalProtect VPN upgrade for macOS users
If you have upgraded your macOS to version 11.0 (Big Sur), your GlobalProtect VPN software will not connect. This is a known issue: versions of GlobalProtect older than 5.1.4 do not support macOS Big Sur.
To resolve this issue, you need to upgrade your GlobalProtect software to version 5.1.4 or higher.
You can download GlobalProtect version 5.1.7 here (login required). After downloading the new version, install it over top of your existing GlobalProtect client. For assistance with the installation process follow the instructions in this article starting at step 3.
IMPORTANT: After upgrading, when you connect using your GlobalProtect VPN software, you may receive a message regarding the availability of an older version of GlobalProtect. Click NO to this prompt if is for an older version.
This message has been sent from a no-reply email account. For additional assistance, please contact the IT Service Desk at 519-253-3000 ext. 4440 or use the live chat feature available in the bottom right corner of www.uwindsor.ca/its or www.uwindsor.ca/itshelp.
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