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System Status & Notifications

Service Disruption
IT Services is investigating issues accessing some systems. More information to come. 
Some services unavailable after firewall upgrade

The campus firewalls were upgraded over the weekend and some services remain unavailable due to problems experienced after the upgrade. The services affected are those that require GlobalProtect for access.

We are working with vendor support to discover the root cause of the issue and are implementing workarounds where possible.

University’s firewall hardware upgrade on Sat., Jan. 21, 7-10:30 a.m.

The firewall hardware upgrade has been rescheduled for Sat, Jan. 21, from 7:00 to 10:30 a.m. This will cause University systems, including external interdependent systems, internet access to be unavailable during this time. 

 

The maintenance period should not extend beyond 10:30 a.m. However, if we experience issues, extended outages may occur for some systems. Communication will be shared with the affected system users should the need arise, and updates will be posted on this webpage.  

 

We apologize for any inconvenience this may cause. 

 

Cancelled - University’s firewall hardware will be upgraded on Tues., Jan. 3, 2023

Please be advised that the campus firewall upgrade scheduled for Tuesday, January 3, has been cancelled due to unforeseen circumstances.  As a result, there is no expected downtime, and all systems and access will continue to be operational.   

A new maintenance window will be required in January to complete the replacement of the firewall. As previously shared, the firewall upgrade is needed to ensure continued cybersecurity resiliency and a fully operational technical infrastructure. 

IT Services will issue subsequent campus-wide communications for the new maintenance window in the next few days. We apologize for the inconvenience and thank you for your understanding.  

 

 

 

IP Address Managment System update Dec 12, 6am-8am
IT Services will be upgrading the system which maintains and provides IP addresses to client computers on Monday, December 12 between 6 am and 8 am. The expected impact should be minimal and short-lived. If you find that you do not obtain an IP address on your computing system, your device will typically try again automatically in a few minutes.

If you find that you cannot obtain an IP address on your device after 8 am on Monday, December 12, please open a ticket at www.uwindsor.ca/itshelp
Completed - Planned Firewall Maintenance, Thursday, Dec 8, 7 – 8 a.m.

Completed - IT Services will be performing maintenance on the campus firewalls Thursday, December 8, from 7 to 8 a.m. During this time, some users may be unable to access certain applications or servers. 

We apologize for any inconvenience this may cause.