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System Status & Notifications

Firewall update Nov 25 6:00-7:30am (complete)

IT Services will be upgrading the software on the campus firewalls Thursday, November 15 from 6:00-7:30am. This will result in brief outages to some departments and a 30 minute outage to users of the mobile VPN service (mobile devices and Linux).


If you continue to experience difficulties after 8:00am, please contact the ServiceDesk at ext 4440 or via the Live Chat on https://uwindsor.ca/itservices

Update Nov 25 8:00am: The mobile VPN service is not working correctly due to DNS issues. Invesitgation is underway.

Update Nov 25 8:30am: The mobile VPN service is now operating normally.
UPDATED: UWinsite Student performance issues

UWinsite Student is currently experiencing performance issues. This may result in difficulty signing in as well as extended page load times. Some functionality within UWinsite Student may not be available or operate as expected. Our administrative team is aware of the issue and is currently working to resolve.

UPDATE: Measures have been taken to resolve performance issues. It is now more responsive and we continue to monitor it. 

UWinsite Student: unavailable 6 p.m. Nov 18 to Nov 22 - Resolved

The scheduled update to UWinsite Student will cause the system to be unavailable 6 p.m. tonight, Nov 18 to Monday evening, Nov. 22. Other affected systems:

Blackboard Analytics for Learn – offline

Law Reader – offline

eGAS – Only those who have completed and submitted their applications along with activating their UWin IDs, will be able to access the electronic graduate application system during this time.

 

UPDATE - Maintenance has finished on UWinsite Student and all services are now available

Blackboard Learn: Some features unavailable
An issue with Blackboard Learn was brought to our attention at 11:30am Oct 21, 2021 that will require a restart of the system. This restart should happen tomorrow morning (October 22) during the normal maintenance times. The issue does not cause problems with basic functionality, but with the global notifications for Updates, My Grades and announcement emails which includes the ability to email Announcements. These options will be unavailable as we work to resolve the problem. For now, the information for Updates and My Grades can be accessed by visiting each one of your courses. Emailing will be available after the restart.
GlobalProtect VPN client upgrade Oct 21
New versions of the University's GlobalProtect VPN client will be made available in the morning of Thursday October 21. The client version will be upgraded from 5.1.7 to 5.2.8 on Windows and macOS, and from 5.2.6 to 5.2.8 on mobile devices, Microsoft Surface tablets and Linux clients.

After the upgrade, when users connect to the VPN, they will be prompted that a new client version is available for download. If they agree to upgrade, the new client will be downloaded in the background. When the new client is ready, they will be prompted again to install the new version. After the install is complete, users may have to manually reconnect to the VPN.

Please note that the new version of the VPN client will not run on Windows 7 devices. Windows 7 is no longer supported.

If users experience difficulties after the GlobalProtect upgrade, they should contact the Service Desk at 519-253-3000 x4419 or use the Live Chat on https://www.uwindsor.ca/itservices/
Vaccination Attestation form updated

At 11:30 this morning the university's Vaccination Attestation form was updated. From now on, users will only receive a Confirmation Code if they are fully vaccinated. (Specifically, users must report that they have had two or more vaccinations; or have received a single dose of the Johnson & Johnson vaccine.)

People who are not fully vaccinated must complete rapid-antigen testing before coming to campus. More information is available at https://www.uwindsor.ca/returntocampus/ .