The campus firewalls were upgraded over the weekend and some services remain unavailable due to problems experienced after the upgrade. The services affected are those that require GlobalProtect for access.
We are working with vendor support to discover the root cause of the issue and are implementing workarounds where possible.
The firewall hardware upgrade has been rescheduled for Sat, Jan. 21, from 7:00 to 10:30 a.m. This will cause University systems, including external interdependent systems, internet access to be unavailable during this time.
The maintenance period should not extend beyond 10:30 a.m. However, if we experience issues, extended outages may occur for some systems. Communication will be shared with the affected system users should the need arise, and updates will be posted on this webpage.
We apologize for any inconvenience this may cause.
Please be advised that the campus firewall upgrade scheduled for Tuesday, January 3, has been cancelled due to unforeseen circumstances. As a result, there is no expected downtime, and all systems and access will continue to be operational.
A new maintenance window will be required in January to complete the replacement of the firewall. As previously shared, the firewall upgrade is needed to ensure continued cybersecurity resiliency and a fully operational technical infrastructure.
IT Services will issue subsequent campus-wide communications for the new maintenance window in the next few days. We apologize for the inconvenience and thank you for your understanding.
Completed - IT Services will be performing maintenance on the campus firewalls Thursday, December 8, from 7 to 8 a.m. During this time, some users may be unable to access certain applications or servers.
We apologize for any inconvenience this may cause.