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Information Technology Services will be upgrading the University’s GlobalProtect Virtual Private Network (VPN) software the morning of Thursday, Nov. 19.

The current version of GlobalProtect client 5.0.5, will be replaced by version 5.1.7, which offers support for the latest versions of macOS 11.0 (Big Sur) and Windows 10.

This upgrade will result in existing VPN connections being disconnected; users will be prompted to upgrade the GlobalProtect VPN client when they connect. Configuration should be maintained. Users prompted to reboot or enter the configuration again can find instructions here.

VPN technology provides secure remote access and data transmission between devices that are not connected to the University’s networks and systems.

“Given our current remote work situation, all UWindsor community members are encouraged to install and use the GlobalProtect VPN,” says Kevin Macnaughton, team lead security, IT Services.

If you have any questions or need additional information, contact the IT Service Desk by opening a ticket, calling 519-253-3000, ext. 4440, or clicking the chat icon in the bottom right corner of or

man using computer

To wrap up Cybersecurity Awareness Month 2020, Information Technology Services has launched a Cybersecurity self-assessment for faculty, staff, and students.

To encourage completion of this self-assessment, IT Services is offering a $100 UWinCash prize.

To be eligible for the prize draw, all you need to do is complete the self-assessment by 11:59 p.m. on Monday, Nov. 30. The winner will be selected by random draw and contacted by email in early December.

Man cowering before computer

Your computer or laptop is your most important work tool. To help you get work done and stay secure, you want to keep it in the best possible shape.

“To keep your workstation performing well, you need to consider your system and your applications,” says Kevin Macnaughton, team lead security, Information Technology Services. “Following some basic care and hygiene practices is a great place to start.”

IT Services’ top systems care basics include:

  • Enabling automatic updates for your operating system;
  • Activating your antivirus and firewall and keeping them up to date; and
  • Shutting down and starting your computer at least once a week.

To keep your applications up to date and secure, IT Services recommends:

For more computer care basics as well as ways to supercharge your workstation, see

Led by IT Services, Cybersecurity Awareness Month efforts highlight cybersecurity issues relevant to the UWindsor community. More information, along with how you can protect yourself, can be found at

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Faculty and staff as well as current and future students can now connect with the Service Desk in Information Technology Servcices via live chat.

Access to the live chat function is available from the bottom right corner of or

Fall 2020 live chat hours are:

  • Monday – Friday from 10 a.m. to 7:30 p.m.
  • Saturday and Sunday from 9 a.m. to 4 p.m.

Live chat joins phone support at 519-253-3000, ext. 4440, and submitting a ticket to as part of the IT Services remote service options. To help protect the health and safety of the University community, the IT Service Desk remains closed for in-person assistance until further notice.

man looking with concern at smartphone

Mobile devices have become an increasingly important part of our daily personal and work lives. Eighty per cent of people access the Internet with mobile devices. With expanded use comes additional security threats.

“Smart cybersecurity practices extend beyond our laptops and desktops to include our phones and tablets too,” says Kevin Macnaughton, team leader security in Information Technology Services. “It boils down to: if you connect it, protect it.”

IT Services’ list of top four ways to protect your mobile devices includes:

  1. Enable a security PIN and inactivity auto-lock.
  1. Apply automatic updates for the operating system and apps.
  1. Use the App Store and iTunes or Google Play for apps, games, and media.
  1. Use the University’s GlobalProtect VPN, especially on public or free WiFi.

For more mobile device security best practices, see

Led by IT Services, Cybersecurity Awareness Month efforts highlight cybersecurity issues relevant to the UWindsor community. More information, along with how you can protect yourself, can be found at