The University of Windsor has moved to an “essential service only” model. Learn More.

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Mailbox overflowing with missives

Information Technology Services will be making changes to the University’s email system on Thursday, April 30. No outages are anticipated as part of the upgrades and IT Services expects the email system to be more usable and robust as well as able to handle higher volumes with increased security.

As part of the changes, users who receive daily Spam Digest emails will now need to check their Junk folders in Outlook for any potential missed emails. If you identify any mail that is legitimate, right click on the email, and select Junk -> Not Junk in the menu options.

screen grab indicating location of "Not Junk" command

More information about junk mail settings can be found in the IT Services Knowledge Base.

technical graphics

An upgrade to campus firewalls may disable all on-campus systems including the Blackboard learning management system, the UWinsite systems, VPN connections, and VIP for two early-morning hours Monday, April 27 — from 6 to 8 a.m.

IT Services expects systems will be operational before 8 a.m. If, however, you continue to experience any problems, contact the IT Service Desk at 519-253-3000, ext. 4440.

front of the University Computer Centre

Where access to the University wireless network may be required for students in support of their studies during the essential services period, certain campus locations (currently the CAW Student Centre and Vanier Hall) remain open on a restricted basis and continue to have wireless connectivity available.

In cases where these facilities may not be open or continue to be accessible, students may also be able to access some degree of wireless connectivity in the following outdoor campus locations:

  • the courtyard between the Jackman Dramatic Art Centre and Essex Hall;
  • between Lambton Tower and the Welcome Centre;
  • in front of the Odette Building;
  • the residence quad outside Macdonald Hall, leading to Vanier Hall;
  • in front of the University Computer Centre;
  • outside the west entrance to the Centre for Engineering Innovation;
  • in front of the Joyce Entrepreneurship Centre;
  • near the west gate of the parking garage;
  • the exterior of the Alan Wildeman Centre for Creative Arts.

Further questions regarding campus wireless internet connectivity can be directed to IT Services by asking a question or opening a support request.

Another option is to contact the IT Service Desk by phone at 519-253-3000, ext. 4440, during University business hours (8:30 a.m. to 4:30 p.m., Monday to Friday). If using this option, be sure to leave a callback number when you leave a message.

Person working at computer in darkened room

With most UWindsor faculty, staff, and students now working from off-campus locations, Information Technology Services recommends the following pointers for keeping your personal information, University data, and all devices safe:

#1 – Use a Virtual Private Network (VPN) connection
A VPN provides secure remote access and secure data transmission between devices that are not connected to the University’s campus networks and systems.

#2 – Patch and reboot regularly
Computer programs are not perfect, and they contain errors (bugs) that can provide a means for a hacker to gain access to your device or data. These bugs are corrected by software updates, patches and fixes. Generally, all you need to do is reboot your device and it will update as it restarts.

#3 – Be extra vigilant of emails and texts about COVID-19 or government shutdowns.
Remember not everyone on the Internet has good intentions. It is important to stay aware, slow down, and forward any unusual electronic communications to IT Services Spam Team (spam@uwindsor.ca), so it can be verified.

#4 – Get real anti-virus
It is important that you run always-on, full-featured anti-virus software from a reputable vendor.

#5 – Make sure family and friends understand they cannot use your work devices
To help prevent work information being lost or your computer getting infected, ensure your children, other family members, and guests do not use your work devices. Also, be very careful of what they do on a home machine you are using for work.

For more complete information, visit IT Services’ 5 Cyber Security Tips for Working Remotely. For any other questions, contact the IT Service Desk at 519-253-3000, ext. 4440, or www.uwindsor.ca/itshelp.

Pop-up booths in different campus locations will help users implement multi-factor authentication.

Need help setting up your multi-factor authentication (MFA) options? Or just have questions about how MFA will work when it is enabled on your UWin Account? Stop by the MFA Pop-Up Booth.

Staffed by a member of Information Technology Services, the MFA Pop-Up Booth will be in the following locations:

CAW Student Centre Commons

  • 9 a.m. – noon on Thursday, March 5
  • 1 – 4 p.m. on Thursday, March 12
  • 9 a.m. – noon on Thursday, March 19
  • 1 – 4 p.m. on Tuesday, March 24
  • 9 a.m. – noon on Wednesday March 25

Centre for Engineering Innovation (CEI)

  • 9 a.m. – noon on Wednesday, March 11

Leddy Library

  • 9 a.m. – noon on Thursday, March 12
  • 9 a.m. – noon on Wednesday, March 18

Toldo Health Education Centre

  • 1 – 4 p.m. on Friday, March 13

Windsor Hall (Downtown Campus)

  • 11 a.m. – 2 p.m. on Tuesday, March 10
  • 11 a.m. – 3 p.m. on Friday, March 27

“The pop-up booths are aimed at helping students with MFA,” says Marcin Pulcer, assistant director, IT Services. “At the same time, faculty and staff are more than welcome to stop by with questions or to get assistance. In addition, the IT Service Desk in the lower level of the University Computer Centre can provide MFA assistance anytime during University business hours.”

—Ericka Greenham